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program or policy." Brown said it's imperative the board maintain a positive working relation- ship with parents "because it takes par- ents and school board staff to resolve these situations that come up." He pointed out trustees are the deci- sion makers "and it's our job as super- intendents to carry out those policies." Brown acknowledged he's on the telephone a lot dealing with schools, parents and staff. A re-organization and reduction in Education Centre staff has made the telephone a vital link with schools and parents. "I'm hopeful our new organization in January will allow us to get back closer to that personal touch as we face some tough economic decisions."