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WHITBY FREE PRESS, Durham Moves, J4NNUARY 20, 1988,,PAGE Al IWHITBY FREE PRESS You can buy one car that does the work of three. isuzu TROOPERII -P-A-S S P 1; Fi 15,20 Dulldas St reet East, W il i t by, () fi 1 il r l* () -130-123.50 NATIONAL LEASING 1988 CELEBRITY LOADED $289. per month Based on 48 mths. License & taxes extra. UNI mited km(s). We lease any type of vechicle. 375 Bond St. W. Oshawa 436-7771 O.A.C. Limited Supply Owa sco again daims service awar. For the third time in six years, Owasco Volkswagen. Ltd., of Whitby has won thA Gold Masters Award for service. The award is presented by Volkswagen of Canada to the dealership in Canada that offers the best service to its customers. "There are about 230 dealers in Canada at our level vying for the award but. we w ere the best," j says Owasco service manager Ralph Speelman. r In top six sincel198l Speelman explained that Volkswagezn dealers in Canada are divided into lhree levels based on the number of cars a dealership selis in a one-year period. Owasco of Whitby is in the top categor of dealerships that sel In excess of 350 cars a, year. The award is based on customer satisfaction, a mini- mium 1number -of customer complaints and mechanic factory training, says Speelman. "Basically it is a contest to see who offers the best service te their customers,!" says Speelman who bas been the service manager at Owasco' since 1972. .Owasco, according te Speelman, bas been in the top six ranlcings since 1981, winning the award twice and placirig second three times. "But the praise should go te the people that work here," saysSpeelman. Tenty-one people work in the service department at. Owasco JOHN. SMEETS, a, mechanie at Owasco Volkswagen in Whitby, works on a car at the Volkswagendealership at 1425 Dun- das St. E. For the third time in six years with nine others in the body shop. A total of 70 people now work at the Volkswagen and Audi dealership which, when it began business in 1972, employed six. Owasco was started by Frank Verwey Sr. who is stili the owner today. "It is the combined effort of the employees' work attitude -and the dealership," says Frank VerweY Owasco has won the Gold Masters Ser- vice award from Volkswagen Canada; presented to the dealership that offers' its customers the best service. Free Press photo Jr. explaining the growth of Owasco. During 1986, Verwey says Owasco sold about 800 cars. That figure is expected te be 700 for 1987 - which helped Owasco receive the National Gold Master Sales Award for 1987. "The award is for achieving a certain level of sales, and meeting and passing projected sales forecasts," explained Verwey. "We have won that award before and we also have the. number one salesman in Canada here at Owasco for the past'five years.» He was referring to Henry Ziesrnan. Verwey also attributes Volkswagen's and in turn Owasco's success to the eli- mination of bouindaries in the car market. Verwey says a Volkswagen Fox, Elimin ating the. bounckiries at a cost of about $8,600, appeals te. the lower end of the car market while an Audi turbo Avant, at a cost ofapproximately $50,000, appeals to the higher end of the market. Verwey says it is not.unfanihiar for a Volkswagen Rabbit or Jetta te have 300,000 Iilom1eters on an engine. The dealership also bas Beeties, no longer being produced, coniing in for service. The Owasco dealershf p at 1425 Dundas St. E. is equipped with ail the service divisions required by a custorner, including a rentai outiet and a body shop. "In fact wve were one of the first dealeiships te have a down spray paint booth wyhich bakes paint on in a dust- free environinent," says Verwey. Both awards are to be presented te Owasco in March. yALL NEW FOR 1988!!0i MERCURY TRACER LS WAGON So complete - Ail it needs is You! 1! onfly$1 3,195010* plus f relght. Stock No. 80271 Automatlc transaxie $813.00 extra. 3 ln stock. FRANK VERWEY-JR. TABLE 0F CONTENTS Legisiation proteets consumer Page A2 Ethanol is new venture for UCO Page A3 AUTO NEWS