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PAGE 8, WHITY FREE PRESS, ESA, OCTOBER 1* 1990 W rk to begIn soon on Consumers Gas ..add itioýn Work wilI soon begin on .a 20,500 sq. &t.addition to the Cnsumers Gai btuilding in sjouth WMýhy'. The traditional sod-turning ceremony was'held outside the cornpany's office at Consumera Taking part were Whitby Mayor BbAtrly ro Bardens, first vice-president of the Whitby Chamber of. Com- Ciustomer service is niow .customer care merce, and -Paddy'Davies 'Con-, sumers -Gas regional genýReral manager.. The proect, which is scheduled. for com]pletion next- September, willresuit in a 42,000 sq. à:, office complex. The expandéd, office ,building ill sêerve as -the-,regional hea quarters for the companlyscéusto. mers inDram .Region, Peter- borough, 'Lindsay and the Kawartha area., >> The-:central reio o Cn- sumèe Gas currently- serves, over 83'000 customers. < ~he cost of theexpansion is estimated at $4.5-million.:< Included in. the.expanaion are a -larger merchandising retail outiet as well'as a. servioe'dept, warehouse end amnsrto centýre.. Kornfg Tee'ransiplantmg ot' Ajax undeértook the tree relocat. There is a saying around the retail industiy -- selling- is service. Since every business bas a sales component, service is clearly as important as nianufacturing quality products. But in today's highly competitive. sales envromet, credos about service have been transformed into the more encompassing concept of customer care. ,According Wo Michael Pearce, professor, Western Business School, "Customer« care' is important- because customers say it is."1 Pearce pints out the confusion possible in using the . word 'service." Services, 1are enhancements Wo a core business -- delivery repairs, alterations, installation and instruction. They are part of the package of benefits you offer Wo customers. Cusmer care, on the other hand, is a relationship with your customers -- a relationship that needa W ,be managed. "Rltonship refers- to the myriad perceptions, expectations, SEE PAGE 19 Whitby's newest women's îash- ion store, with a n ew approach te retailing women's clothing, recently opened in Pearson Lanes. '"Mhe designs are original," says Pat Barre, owner of Ms. Emma Designs, noting that care- fuIly selected fabrics are cut to moden,yet classic. lunes. "If it doesn't fit right, we'll rnake it," says Barre. rie conipany began in Toronto as aq, alternative t() mass-pro- duceçi syntlbetic clolhing. Mie -elotlies are matic exclu- sively frei natural fibre~s, and designs are ineant to be one- of-a-kind. "I've had an excellent res- pense. 1 think people like the idea of handcrafted fashions"» says Barre, adding that4the easy- fitting -clothing offered byMNf. Emma is afford able for the workç- ing woman. "I wear the styles myself and I'ni quite happy with them," says Barre. She and ber husband pre- viously owned n Oshawa chemi- cal company that manufactured products such as detergent and car wax for the car wash indus- try. The recently sold it and started Ms. Emma in Whitby. PAT BAN£~ (left) and Brenda Johnston of Ms' . Emmaý pinl up a handwoven sl rs on Kelly Henderson. Chris Bovie photo, *Sandwiches a "in. 12 in. *Cappicolla *Meat Bal *Turkey *Italian Sausage *Black Forest Ha.m * enoa Salami " Pastrarni " Assorted (your choice, 3 meats) *Cheese *Roast Beef *Pizza $3.45 3.30 3.89 3.70 3.50 3.45 3.45 3.75 2.50 3.45 2.75 44 .10 3.90 4.80 4.40 4.15 4.10 4.10 4.60 3.20 4.10 3.45 tal1~style' SandWI~C Ialian subs- rOn ail phone in & delivery o rders "An offer you can't* refuse" 430-2772 *Salads* S *Garden $ .99 *Caesar 1.75 *julienne 1.99 f Buy any SangwilcI s sub and get one of equalalù FREE! (Mininunn order $6.00 plus 52.00 delivery charge) Delivery avpdable after 5pim 153 Brock St.,. Unit #2, Whitby (On-Brock St., just north of Hwy. #2, ac>ss frgm Crcle Taxi), *Also Availablee 0' Bagels wlth butter, CamCheese, - Cheddar, Swlss *Soft Drinks Pepsi, Diet Pepsi, 7-up "*Brio .5 " Milk -.70 *Coffee' .60 sm .70 là *Tea -.60OSm .701Ig 4 ----------------~--. --j .ENTRANCE MATTING KEEPS WINTER'S DIRT OUT IN THE COLD Sanitation industry figures show that it costs ovcr $60.00 a pound to remove tracked in dirt from a building. That dirt causes a deteriorization of your floor finish, premature wear and soiling of your carpets and dust accumulations on your furniture, wafl.s and in your air filtration systèms. [t make-v good finaricial sense to trap the dirt at the- door b.Žfore o enter y ou r bulding. At Swi --;11 we stock ail kinil. of entrance mats ranging froin pure rubber outdoor slush and snow mats to attractive co"lour co-ordinated vinyl backed carpet mats. Available in a wide variety of sizes and colours, ail are designed to keep winter's grit in the mat and to look good doing it. They're easy to dlean too! -- Just shake, vacuum or hose them down. Come on in to our Clean-It Centre. We're open Moaday to Friday 8 a.m. - 5 p.m., Saturdays,9 a.m. - 1 p.m.. MA INTENANCE LTD. 500 HOPKINS ST., WHITBY 666-1224,. \s-