Letters to the editor...

School staff commended for quick action

(This letter was originally sent to Heather Bauer, director of the Tiny Tim Developmental School. A copy was made available for publication.) Dear Heather, As I was visiting the Georgetown campus, I had the unfortunate opportunity to witness a medical emergency of one of the toddlers in your care. I cannot praise your staff enough for their quick response and seemingly flawless co-ordination of people to attend to the child and contact emergency services. Within seconds of the room attendant calling for help, there were four staff members, each helping to get aid for the child. Mary and Erin did a fantastic job of remaining with the child and ensuring she was surrounded with loving and familiar faces. Lindsay was quick to call 911 and had all the necessary information to reply to the operator's questions without hesitation. There were others available to guide the paramedics to the child and ensure the ambulance was directed efficiently to the centre. In all this flurry of activity, none of the other children's rooms were disturbed. I commend every one of the staff for their professionalism, sense of calm and their clear dedication to the children in their care. I hope my children never need this kind of assistance, but if they do, I feel comforted knowing what they will experience. I am not even sure I could remain as calm or have all of my wits about me if I was the one calling 911. Congratulations to all of your Mackenzie campus staff on a job very well done each and every day, but particularly that day. Amanda Wright, Georgetown