The following text may have been generated by Optical Character Recognition, with varying degrees of accuracy. Reader beware!

5 | The IFP -H alton H ills | T hursday,January 30,2020 theifp.ca Quantities are limited. While supplies last. LEATHERTOWN LUMBER HOT DEAL! $29.99WAS: $49.99 3/8-In. x 100-Ft. Fat Max Tape Rule Tru-zero end hook for inside and outside measurements. Stainless steel blade for long life. 2715407 $3.99WAS: $7.99 2-Pk. 60 Watt LED Bulb 11,000 average life hours. Warm white, A19 bulb, medium screw base. 0014514 $9.99 WAS: $25.99 21-Pc. Screwdriver Bit Set Includes slotted bit tips, square recess bit tips, Phillips power bit, square recess power bit, nutdrivers, magnetic bit tip holder and case. 6385512 www.leathertownlumber.ca nutdrivers, magnetic bit tip holder and case. We care about your hearing! Professional Arts Building 99 Sinclair Ave., Suite 210, Georgetown 905-873-6642 Serving the community of Halton Hills and surrounding areas since 1992 The Georgetown My definition of quality customer service and goal is to provide continued, effective hearing for the patient. There are many issues and parts of this task - please do not think I am saying that I have succeeded in creating an A+ practice. It takes a lot of work, dedication and time to achieve excellence. Regardless of business, it all boils down to customer service. The product purchased - and this can relate to any device - needs to be serviced regularly, the patient needs to understand and use their product properly. Wherever you shop, ask yourself this: Can I follow up with the same person who sold and serviced my product when I need them? Does the person who serviced you remember your name and needs? Will that person be there for me in the future? As a local business person and proud lifelong resident of this community, I wish to thank all who have allowed me to serve the community since 1992. . . . Lend MeYour Ears CUSTOMER SERVICE IS A PRODUCT SLOWLY BECOMING EXTINCT. By Cory Soal R.H.A.D. time, the family is finding ways to keep the 83-year-old busy - and safe - at home. Since Horsten found comfort in a baby doll that he borrowed from his day program, Rion put the call out in a Georgetown Face- book group to source him a lifelike doll of his own. She received offers from several local mothers who were ea- ger to donate one. "He likes singing to a ba- by doll - it's very comforting for him," she said. "It's so childlike and innocent. You wonder, how does your mind go from someone who can build airplanes from scratch to this?" Such is the mysterious and often misunderstood way that Alzheimer's works - a complex condition that the Alzheimer Society of Canada is working to raise awareness about. To coincide with Alz- heimer's Awareness Month, the organization is once again running its campaign entitled, "I live with demen- tia. Let me help you under- stand" to spark conversa- tions and encourage others to see dementia differently as stigma on the topic per- sist. "The number of Canadi- ans with dementia is soar- ing, so this is an extremely important campaign to pause and think about our attitudes and perceptions, and build a more accepting and inclusive society for in- dividuals and families liv- ing with dementia," said Pauline Tardif, CEO of the Alzheimer Society of Cana- da. Rion said she thinks there's a misperception out there that people living with Alzheimer's can't do any- thing and will be happy to just sit and watch TV all day. "My dad is able to do stuff. He loves looking through pictures of family and friends. It helps keep his mind occupied," she said. "They (people with Alz- heimer's) want to experi- ence life and be a part of ev- eryday things, even little things like folding laundry. It's important to keep them busy and challenge them. They deserve a good quality of life." She encouraged care- givers to reach out for sup- port and not be ashamed to talk about what's happening to their loved ones as the disease is increasingly com- mon. Over 500,000 Canadi- ans are now living with de- mentia, says the Alzheimer Society of Canada, and that number is expected to climb closer to a million within the next 12 years. For more information, visit ilivewithdementia.ca. STORY BEHIND THE STORY: In honour of Alz- heimer's Awareness Month, we turned to social media to search for a local family that's been impacted by the disease and tell their story. NEWS "You wonder, how does your mind go from someone who can build airplanes from scratch to this?" - Louise Rion SIGN UP FOR OUR WEEKLY NEWSLETTER AT THEIFP.CA Continued from page 4