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HB NEWS WE DON'T WANT TO SEE OUR STAFF GETTING ABUSED’ MUNICIPALITY IMPLEMENTING PROTOCOL ON ITS SOCIAL MEDIA PLATFORMS MELANIE HENNESSEY mhennessey@ metroland.com of Halton wu ‘s polling out social media guidelines to com- bat an increase in poo! haviour ‘by people interact- ing with staff online. othe new rules spell out that residents' comments and private messages re- ceived through the munici- pality's social media chan. RENT WATER TREATMENT $9.95 TH 3 MONTHS "There are some people that are not going on social media with the best of manners.” nels may be hidden, dele- ted or not responded to for a variety of reasons, in- cluding if they contain pro- fanity or defamatory, libel- cluding images, videos and Ss. "There are some people that are not going on social media with the best of manners," "said Mayor Rick Bonnette during Aug. 80 council meeting, when staff received a memo on the topic. "We don't want to see our staff getting abused, et cetera, so there's - Mayor Rick Bonnette a protocol in place." The memorandum from communications specialist Meagan Cooper said that since the start of the pan- demic, the Town of Halton Hills has seen "significant- ly higher" levels of engage- ment on its social media channels. "In this current envi- ronment, many residents gal sures, 3, public health guide- lines, vaccination rollout and more," she explained in the memo. "Although the majority SAVE $500 OFF A WHOLE HOME SYSTEM NO PAYMENTS UNTIL 2022! Q 5 Mountainview Rd N, Georgetown & (905) 877-6242 www.culligan.com | info@culliganwater.ca of resident interaction is positive and respectful, staff has seen an escalation of negative feedback ex- pressed in a disrespectful, mean or rude manner. Ferd increase is to be ex- ted, given the global health emergency and rec- ognizing that many people are experiencing anxiety and various other chal- lenges.” Cooper goes on to say staff recognizes the nega- interactions and feed- e from a place of stress and fear of the un- ees continue to communi- cate and de-escalate resi- dent interactions with “well-thought-out commu- nication and helpful re- sources. The guidelines’ will soon be posted on the Town, of Halton Hills website, linked to its social media Melanie Hennessey/Metroland The Town of Halton Hills is introducing social media guidelines "di for its platforms in response to an increase ii mean and rude" commentary from some residents. platforms and added to the municipality's public en- gagement charter. The town is also imple- menting virtual event guidelines for staff; and the forms for consultation with local residents. HAUL READY Follow @l NoF for back to school deals ‘cause those lunch boxes won't fill themselves. STORE HOURS: Sunday-Saturday: 8am-9pm @LucianoandSarahsNofFrills OWNERS LUCIANO & SARAH VECCHIO UONEH - dl UL | © 4 Zz € 5 bd @ s 3 ao g 2 RX 8 8 eordyouy