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1988 NISSAN KING CAB 1990 NISSAN 240 5 Aanke cvings T~CY!., Jâ€"5p. ITans. One owner. Ready tOf work or piay. Stock #93â€"516A 1988 NISSAN MICRA Cloth seats, Miche plus much, much i Rake in the 1993 EXCEL more WwHERE CUSTOMERS fi f BECOME FRIEND® 8271177 <â€"z# OAKVILLE 1989 TOYOTA TERCEL 1993 NISSAN SENTRA DLX 1992 NISSAN STANZA XE Wt‘d[ per mo. I ten ALL VEHICLES CLEANED, TUNED & CERTIFIED! 191 HONDA ACCORD 191 NISSAN MAXIM A 1991 NISSAN MAXIM A But self pity has never been Knappich‘s style. Hard work is tough, and it was this penchant for industry that propelled him to once save over $3,000 in 18 months at working for 90 cents an hour, win awards for top service managâ€" er in Canada, and later to own his own car dealership â€" Hyundai of Oakville on Speers Road. As a young German mechanic, with little money, no job, and not the greatest command of English, the future was needless to say looking scary and bleak. how he and a fellow immigrant had to jump from the train on to the ground outside Winnipeg. By GORD KOLLE Special to the Beaver owner of Oakville Hyundai Work ethic has paid off for 1993 LUMINA rwin Knappich remembers one thing clearly when he looks back over the last 30 vears. He recalls arranty X4356 4 â€" _ 13,595 m Knappich, a man who thinks with his head not his mouth, says he picked Hyundai because he had a hunch that over the next few years, the Korean auto firm would be one of the top sellers in North America. H ‘"Well, I‘ve eliminated the stress," he says with a smile. Knappich received his education in Germany where he apprenticed as a body man and mechanic with Volkswagen. He came to Canada and worked for Volkswagen in Brampton from 1961 to 1988 where he was service manager for 20 vears. Knappich purchased Hyundai of Oakville in 1988 from Hyundai‘s Canadian viceâ€"president and has been running a busy and profitable outlet ever H Since This from @ _ gErwin Knappich man who works from 9 a.m. to 9 p.m. most days and whose franchise was voted number one in service in Ontario. ICT Hyundai distributes its cars to over .1 countries and has one of the best varranties in the business. Hyundai is a Korean word meaning ‘current" or "modern" and the populariâ€" y of the cars is evident at Knappich‘s lealership because the firm sells 15 to O new autos and 10 to 15 used cars a nonth. In addition to selling topâ€"ofâ€"theâ€"line ars, Hyundai of Oakville also has a vellâ€"equipped and efficient service partment, with five mechanics and the NC »lebrated the r undai was the way s Knappich. In fact, Knappich‘s : of more than 150 oss Canada. which In _ Cooling Systems [ZTlres M Exhaust [Z Safety Checks Â¥" Air Conditioning /) Computerized Fuel Injections @ Computer Diagnostics MBrakes, Steering, Alignments id that the Koreans will have n a few years and I figured was the wave of the future.‘ FOURTH LINE AUTO SERVICE f Oakville carmi inventory with ill mak n ompany Lik t00 firm is now just Hyundai outlets earlier this year ‘s 10th anniverâ€" e the others. [ 7 A 559 S{)eers Rd. 842â€"3001 "local‘? Owned and Operated" n iC¢ an d n Such a philosophy is essential in any business, but still the number one prioriâ€" ty is the customer, according to Domhoff. "Some companies make the president number one, but with us the customer is number one," said Dommhoff. Hyundai of Oakville is located at 1071 Speers Road. For more informaâ€" tion, call (905) $45â€"7781. "I was looking for a challenge and I felt joining him was a good way to do it," said Dornhoff, who worked with Knappich at VW for about seven years. "When you form a partnership, you‘ve got to trust that person and I trust Erwin," said Dormmhoff. "He‘s very good with people and he‘s a spendthrift. He knows the value of money." Knappich‘s partner is Rudy Domhoff, who is business manager and viceâ€"president in charge of finance, sales and a number of other functions. of the firm. Dommhoff has been with the company since 1968, when he left the Brampton VW concern to go into partâ€" nership with Knappich. Knappich‘s staff, therefore, conducts afterâ€"sales service to ensure the cusâ€" tomer remains in a relationship with them. After a customer has had a repair job done, the service centre will followâ€"up a week or two later to see if the client is satisfied with the work. "All I know is this. You can achieve so much more if you put the effort into it," says Knappich. Domhoff, 42, is a Ryerson graduate in business administration and lends a vital presence to the financial operation Knappich, leafing through the thick wad of more than 200 cards, says that in all these cards which ask customers to rate Hyundai of Oakville‘s service, only one found fault with the firm. Most read like the following satisfied customer report, "The best dealership I‘ve ever seen...they left no stone unturned." Knappich says pleasing the customer is the shortcut to success in the auto serâ€" vice business. ‘"You have to take the car in and look at it. You can‘t tell the cusâ€" tomer up front what is wrong with it; if you do you‘re finished," says Knappich. ability to service 35 cars a day. "We actually service more cusâ€" tomer‘s cars than we sell," says Knappich, as he produced a sheaf of ratâ€" ing cards returned by clients.