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. ___,,_, Countrywide Town Centre Realty Inc. 280 North Service Road West, Oakille Ontario LGM 252 I just wanted you to know how happy and satisfied I am to have had you working with me; and aiding me to a very satisfactory purchase, Your patience and perseverance were definitely tested, and I soon realized that your professional conduct and personable nature was very refreshing to work with. Because of your intuitive nature, you very quickly tuned in to what I was looking for. My wife and 1 have recently had the pleasure of dealing with your Real Estate office. We feel that the exceptional service we received deserves recognition. Your salesperson was very astute in ascenaining and understanding our needs and thereafter went out of his way to find and show us the right type of property. His knowledge of past sales in the area enabled us to make comparisons regarding the potential resale of houses in the Oakville area. Whenever we had concerns regarding a property, your salesperson always took the inivative :)‘rmvide us with information that we required in order to make a decision. Without seeing the proposal and your salesperson‘s insight into its future effect on the area, we mi?hl not have'pm:hased. Both my wile and I feel that your salesperson‘s attitude, knowledge and understanding prior to and even after the purchase of the property, exemplify what we {)eecl people in the real estate business should We would have no reservations in recommending your salesperson and Countrywide to anyone looking for a new home. Yours truly, £ K ok Just a few words from us to reâ€"iterate our appreciation for the work done on our behalf. You pride yourself in providing a quality service ... and rightfully so. You have spent countless hours researching the "right house," providing us with comparables and making appointments to fit our schedule regardless of the time or day. What I personally appreciated was your positive attitude and cordial manners with us and everyone we met in our endeavors. Most importantly you listen! You respected the price we initially set as opposed to trying to persuade us to spend more. You carefully spent the time to understand the rationale behind our final offer (which was somewhat unusual) rather than rejecting it offhand. We always felt comfortable that you were representing our best interest and truly working to satisfy our needs. D & A Just a short note to thank you for helping out with my mom. She really needed to know that things were going well with the sale. Your call made her more confident that she wasn‘t doing anything wrong and gave her hope that the house will sell before Spring. Thanks for being so understanding. Sincerely, M & A This brief note does not begin to express our thanks for helping us find our first great home. Your _ confidence, patience _ and understanding put our anxieties at bay, and helped us to make what was obviously the right decision. Your thoughtfulness was especially appreciated. F& S HARVEY GOODBRAND*** Only the best has been done. When you work very hard to do the best for customers and clients, it‘s nice to know you‘re succeeding. Above is a sampling from many of such letters* we have received. When it comes to selling or buying a home we invite you to become one of our valued clients and/or customers. $ â€" in ALLAN BAIN*** *Original letters are on file in our office and may be *Sales Representative **Assodate Broker ***F Dale Athay* « David Barrett* * Dan Cooper** * Heather Fenton* «* Irene Ferri* Dave Fletcher* «* Ken Forbes* « Mary Kelly * Jean Kennedy* * Pat Knox** Jenny Kotulak* *« Stacy Peereboom* «* Paul McCuaig** Gail Moreau* â€" Nigel Melhuish* « Jeff Pearcy* * Lloyd Phinney** Todd Pilatzke* Ed Punkris* « Doug Rempel* « Catherine Smith* * Russell Smith* June Smith* * Albert Venditti* 7 Our house in Oakville was listed with your company six weeks ago and we have just wpledy an offer. We are writing to express our appreciation for the excellent work and effort of your listing salesperson in selling our house and giving us advice relative to listing price. We also wish to thank your selling salesperson for their excellent work in bringing in the offer to purchase and working hard to get us an acceptable offer. Yours sincerely, The purpose of my letter is to let you know howpknedmywifeudlmvithJour salesperson‘s Ser(onmnce in the sale of our house in Oakville. They efleaivelym prospected the area prior to our coming on the market. Over the of time the house was vacant, your did a wonderful job in taking care of it and was excellent in keeping up a good flow of communication. His work was noted by our neighbours. On behalf of both Neil and myself, thanks â€" you did a great job! Sincerely (and fondly), M. & N. It was a pleasure working with you during the recent sale of our first home. Without your enthusiasm and assistance I am sure the house would not have sold within three weeks. I would not hesitate to refer you to anyone buying or selling in the Oakville Sincerely, Thank you again for your help in selling our house. As first time vendors, we had a lot of questions and concerns. You were great in responding to, and relieving all our anxieties. Your personal knowledge of the area and expertise were very reassuring to us. Thank you for your sensitivity to our special needs. And, of course, you sold our house in SIX days! WOW! We couldn‘t be happier or more satisfied with the service you provided to us. We would be pleased to recommend you and Countrywide to anyone looking to buy or sell a house. Again, our sincere thanks. Just a small token of appreciation for all your hard work, effort, and patience you have given us. As first time home buyers you knew exactly what we were looking for and you found us the perfect little gem (soon to be). We could not have done it without you! Many, many thanks again. A. & B. I am very satisfied with your professionalism, experience and knowledge of the Oakville market; and I will definitely be recommending your services to my family and friends. Thanks again. Warmest regards and continued success. 5.J. This was invaluable to me because of the constraints of my available time. Your respect of that is appreciated. I should also mention that your assistance in directing me toward a Mortgagee who could be creative with financing was of paramount importance. She is friendly, honest, sincere and extremely knowledgeable of the Oakville area. She always held our best interest and that of our son‘s as the highest priority. Over the years, we have dealt with numerous real estate agents and find it Your salesperson found us the house we wanted at a price we could afford. She spent months working with us to find just the right property. Never was she too busy to take our call or to show us another house. She knew exactly what we were looking for and watched every new listing that came on the P.S.: Please use me as a reference if ever needed‘ Geoff and 1 were very hapry with the way you handled the sale of our house in Oakville, and you gave us the impression that nothing was too much trouble regarding the numerous questions and requests that we had. This is important to me. 1 could call them at any time and I was never considered a "bother". They always gave me their full attention and personal service. I haven‘t had this before, so it made my selling my townhouse pleasurable. 1 have told my friends about this hardâ€"working team and will always refer friends, relatives, etc. Thanks again for giving me the very best of your office. J.G. ML During our quest for the perfect home, your salesperson‘s k n o w le d g e and experience was invaluable. We appreciated the professionalism and came to trust their instinct and welcomed their suggestions. Yours salesperson had the ability to ascertain our needs and truly went that extra mile to accommodate our busy schedule. We found him to be polite, pleasant, humourous and helpful. Should we require the services of a realtor in the future, we would not hesitate to enlist Countrywide‘s help, and we would highly recommend him to our family and friends. Sincerely, Recently with the help of your salesperson we purchased our second home in Oakville. We first met your salesperson through his telemarketing efforts. Expecting our first child we were not considering a move but the salesperson‘s enthusiasm sparked our interest. He educated us to the Oakville market and made us aware that purchasing a bigger home was possible. Your salesperson was successful in renting our house when we had to leave the Oakville area for a two year period. Then, in what many considered a slow market, your salesperson listed and sold our house. His expertise in the Oakville market and advice throughout the negotiations were invaluable to us. Little did your salesperson know the biggest challenge was ahead ... finding a resale home that fulfilled all our needs. After four months of patiently looking, your salesperson‘s perseverance paid off. He found our dream house. Your salesperson‘s determination and practical reasoning convinced the vendors to accept the offer. His efficient dealings with both the bank and the Town of Oakville helped to quickly firm up the deal. Yours truly, J. & S. * * rieather renton* «* Irene rerm* Jean Kennedy* * Pat Knox** J b@ ecCuaig** Gail Moreau* - 49 ey**» Todd Pilatzke* A ith* *« Russell Smith* 6 . NA : viewed on request. O ce Broker o o We would like to take this time to drop you a note with respect to one of your salespeople. Given the very difficult economic times and the fact that we had never dealt with real estate agents in the past, we were apprehensive when we were required to sell our house this spring. We met with several agents, but you‘re maximum exposure approach and extensive knowledge of the Oakville market led us to list with Countrywide. Your salesperson delivered on the marketing program and despite the sluggish real estate market sold our home for 98% of its listing price in 20 days! Also, your extensive contacts greatly assisted us in acquiring a new home. Once again we would like to personally thank your salesperson and the support staff at Countrywide. T. & S. We‘d like to thank you for your excellent representation in the selling of our first home and the purchase of our second. Your service, flexibility and experienced advice all added up to a smooth transition. Even in those somewhat "hairy" few days, we relied on you heavily and your support was calming and confident. Again, thank you. Yours truly, Without your perseverance and the expert support of the Countrywide Realty organization, we doubt if we would have ever found the home we did in the location we desired at the price we paid. For 4 long months, you managed to hang tough with us while we quandered between renting and buying. Despite all of this, you never lost your humor or faith in us. Finally, our offer was on a charming home and everything went like clockwork through the closing and toâ€"date. You and Countrywide will be called upon again should we be in a position of selling or buying in the near future. This letter is in response to our recent experience dealing with your company. All dealings â€" booking showings, changes, paperwork, etc. were very well handled. We were most impressed with the knowledge, attitude and efforts of your salesperson. They were always available to respond to our concerns. They were up to date in terms of price changes, competitive listings, and response to showings. Promotion of the property (open houses, flyers, ads) was outstanding. When we were ready to purchase, their knowledge of the market, made finding the "perfect‘" house appear easy to us. We were very grateful for the tireless effort in helping us achieve our goals and have no hesitation in recommending your salesperson to anyone interested in selling or buying a home. Yours truly, J. & T. Yours truly, We are pleased to highly recommend your salesperson to anyone who is considering the buying or selling of real estate. Not only is she friendly, but has become a friend and for everything that she has done, we are extremely grateful. M. & L. refreshing to deal with such a professional.