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To improve customer service, quality improvement teams in the Hospital currently tell the story about quality improvement activities through the images and diagrams wnitten on storyboards. These story boards are on display throughout the Hospital. On your next visit to OTMH, please look at these boards and take a minute to share your comments with us We value your opinion When overseeing our patients‘ hospital stay, we work together and follow these steps: The: positive . and . constructive _ _ application of caring "Customer Service" comes into place at OTMH when members of different "Care Givers," collectively provide services that meet the needs of all our patients. A caring customer service philosophy includes input from all the ;Feopje responsible for the development Qf’thégétiefif's' plan of care. his is referred to as "Interdisciplinary Patientâ€" Care." VOLUNTEER APPRECIATION WEEK is the Hospital‘s chance to salute our OTMH volunteers, to thank them and to celebrate in the accomplishments and achievements of the past year. Our theme this year is, "THANK YOU FOR YOUR GIFT OF TIME." Time is a precious commodity for all of us . There is always so much to be done and so little time to do it. I don‘t think there are many of us who don‘t say, at least We encourage our staff to listen to our patients‘ concems We ask our staff to discuss patient issues with their managers or directors. y We share these concems with the patient careâ€"team, which consists of a Physician, a Pharmacist, a Dietitian, a Physical Therapist, a Nurse, a Surgeon, etc.. The patient careâ€"team then meets to identify a remedy to address these concems. _ The team then informs the patient. We follow up to ensure the remedy has addressed the issue. PRESIDENT‘S MESSAG! a good health tip from OTIMH As we said last month, at OTMH, we are in the business of caring. To ensure we constangiry_str.Ne to offer the best care, OTMH is implementing a total quality management system. OAKVILLEâ€"TRAFALGAR MEMORIAL HOSPITAL _ |L__= ?fi/}(gx//’(g/ Qaa/?@ Care and Communticp SFowit Loo Dietitians have always promoted breakfastâ€"eating as a good way to start your day. To give your kids their best start of the day... and in life, encourage them to enjoy a wholesome nutritious breaktfast. O TE WEEK APR M 8 â€" 23, 1994 The dedicated volunteers of the Auxiliary provided more than 61,000 hours of service to Oakvilleâ€"Trafalgar Memorial Hospital this past year. That is the equivalent of 32 fullâ€"time staff. The organization is indeed busy as they continue to offer nearly 40 different services devoted to enhancing patient care and fundraising THANK Y for waiting" The seriousness of each person‘s condition is assessed by the Emergency Department‘s triage nurse. Patients are pnormzed based on this assessment. We care. We know that if you had a choice, you would rather not be in a hospital emergency waiting room. Nobody would. Please be assured that you are very important to us and that when it is your turn, we will give you our full attention. Hospital emergency departments are set up for the treatment of medical emergencies. That means the patients with the most life threatening medical conditions see the doctor first, regardless of when they come through the doors. ‘QUICK ‘N HEALTHY BREAKFASTS" * Orange Wedges, Toaster Waffles, Glass of Milk * Cereal Milk Topped with Fresh Fruit or Raisins * Peanut Butter Jelly Sandwich and Fruit Juice ...an insider‘s guide to the hospital emergeny department Additional visits may be scheduled until the patient is confident in managing their own asthma. h Group programs will be offered The visit will involve the needs assessment and require approximately 1.5 hours. and will last approximately one hour. in partnership with the Halton Lung Association Thursday evenings. A Health Promotion Program of A second appointment will be scheduled one week after the first It is estimated that 20% of children and 10% of adults are affected by asthma. Education and counseling help reduce visits to emergency departments, admissions _ and readmissions to hospitals. It can also reatly improve the quality of life of those affected by asthma and their families through the development of a comprehensive life style program. The clinic will be open from Monday to Friday, € hours per day, 30 hours per week, 48 weeks per year. O.T.M.H. ASTHMA EDUCATION CLINIC