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10 - The Oakville Beaver, Wednesday July 18, 2007 www.oakvillebeaver.com Access Halton passes millionth-caller mark Access Halton, Halton Region's customer service centre, marked a milestone recently as it took its one-millionth caller. The centre, which provides a single point of phone contact for all non-emergency regional programs and services, has also been recognized as a customer service leader among North American organizations. "These events are the latest milestones for the Access Halton call centre, which has transformed the way people in Halton access government and community information and services," said Regional Chair Gary Carr. "Achieving this level of customer service excellence while taking on significant new initiatives, such as the recent introduction of 211 service, is truly remarkable." An independent service quality measurement survey ranked Access Halton among the top five per cent of private and public contact centres in North America, with 83 per cent of callers being very satisfied with the service. "Access Halton staff is committed to providing the best customer service possible," said Ron MacMaster, Access Halton's manager. "We are very pleased by the survey results, which show that 79 per cent of customer telephone contacts to us are resolved in just one call. To put that in perspective, the average government call centre rate for first call resolution is 63 per cent." The one-millionth call handled since the implementation of state-of-the-art customer service technology came at the end of last month from a resident requesting information about the Halton Waste Management Site. To build on the capacity of Access Halton, the Region recently began providing 211 service -- a number that provides free, confidential and multi-lingual access to information about non-emergency community, health and social services. 211 calls are answered 24 hours a day, 365 days a year by Access Halton customer service representatives who are trained to assess the needs of each caller and link them to the best available information and services. It's expected that more than 40,000 Halton residents will use the service in its first year of operation. Access Halton also operates as one of more than 50 provincial government information centres. In addition, customer service representatives are linked to federal government databases. To reach Access Halton call 905-825-6000. TAX STRATEGIES FOR 2007 In March 2007 the federal tax amendments that cou included an increased age from age 69 to age 71, pe and common-law partners increased lifetime capita properties from $500,000 limits for RESP (Registere of the changes which may of securities directly to c without triggering capital Basically the taxpayer g have inherent gains and the market value of the offset up to 75% of their the securities and has th The gift can come from a taxpayer and with a corpo through the use of the Capital Dividend Account (CDA). Corporations can utilize the CDA balance for estate planning and protect their estate from taxes after gifting to the charity of their choice. For individual taxpayers tax dollars saved can also be used effectively for estate planning utilizing tax free investing to cover the cost of their estate plan over time. 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