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The Acton Free Press July 3 Phone service in Erin sparks joint meet Promise were vague but Community Tele phone subscribers In the Erin area could see some action taken on their photic vlce in the near future Representatives of the Community Telephone It parent company Continental Telephone of Sherboume New York the Ontario Telephone Service Commission and the Committee for Bet ter Service CBS met Monday evening the Erin municipal offices to discuss possible re solutions to problems CBS was formed last year when Community Telephone applied for a rate Increase Residents complained the service they were receiving was not worth the coat of the service at the present rates They charged service went out for ically no reason it was longdistance to their next door neighbor potential callers could not find them In the telephone book as numbers were scattered with various mailing addresses poor connections not enough trunk lines long to emergency services and an array of other complaints The commission the company CBS and about Irate customers met In last Dec ember to air their views The commission the ruling body of all Bell telephone areas learned other areas serviced by Community Telephone also had problems They eventually ruled against he rate increase at hat time CBS representatives made it clear Monday that most subscribers would not mind paying a little bit more money each month to have a wider toll free calling area It was revealed at the meeting that for and Erin customers to call Acton Georgetown Guelph and Orange free of charge would cost an initial capital cost of Local customers urged the Commission to vcy the subscribers to find out where they would like to phone Bob Foole pointed out- they wanted to know how much the service would cost before they went to the public If you asked someone if they would like to telephone Toronto free of charge they would say sure he said But when you later tell them It will be an additional a month they won want It Once final figures were in to their of ice then they would approach customers with a survey Bell Canada has agreed according to Mr to look into the extended area service though he noted a letter from the company said were not too optimistic about the chances of being any assistance But at least they are look Into It Mr told the group which is more than they years ago Mr could not guarantee the increase would not be passed before CBS had all the ana to their questions The advantages of their requests to Bell was pointed out by CBS chairperson Jean Cox She explained if they could call out Bell customers would also call In It was Bested a survey bo done of adjoining users by the Commission Mr explained however the Commission could not step Into Bell territory If a survey were to be done it would have to be At the present time Mr Foote said long dis tance calls between Erin and Hlllsburgh and Acton Georgetown Fergus and Rock wood ranged from one per cent of the calls to 19 per cent CBS member Bemle Mann charged this was Inaccurate and could not be used fairly He said if the service was free more people would use it Right now people do not to call longdistance They will visit Instead Robin Searle also of CBS accused the com mission of protecting Community Telephono rat her than the subscriber Mr denied the legations saying his Job was to protect both par lies Involved He pointed out Community applied for the increase over a year ago and it had not yet been granted That was one example of his group protection of the public l Telephone subscribers said Ian Barrett of CBS were concerned their area would be split up if and when extended area service came into feet He emphasized both Erin and should receive the same dialing service We are banned together and we will not split he said Margaret Chapman secretary of CBS asked the Community Telephone representatives what happened to a survey about our years ago ask Ing what areas they would like to call toll free Neither the company or the commission could give them the answer but both said they would look Into It Agnus Hyatt of Community said everything involved went to the commission Frank Trotter emphasized to the commission and the company the customers were not dls satisfied with butthecompany and service Itself When Mrs Hyatt meets with Bell Canada in the next few weeks she will have many to give to them regarding their tele phone directory At the present time customers with an Acton or address but Erin or Hihsburgh telephone are listed In the Peel book When someone wants to find their number they will automatically look under their mailing addresses and will not find It Even Bell operators charged Mrs Cox are Ignorant of this tact A of CBS is looking into dir improvements Their first suggestion is the merging of all exchanges in the general area In a letter to Mrs Hyatt Mrs Cox suggested indicating the name of the exchanges at the top of the page and also automatic no charge ad listing under postal address when dif from telephone exchange The letter pointed out if someone lives with a phone theirnamcondnumber should be placed In Hlllsburgh as it is now in at no extra cost and in for ad dltlonalcost The third suggestion was to make information regarding possible listings in adjacent more available both In directory layout and through directory assistance The top of the page for Acton listings should read Actonsee also Erin Georgetown Fergus and Rearranging of the Peel and Waterloo creating one directory which lists all surrounding ex changes was also pointed out as an alternative CBS suggests removing MLsslssauga and Oak and replacing It with Guelph Acton Rock wood and Fergus CBS would also like to see the directory for Guelph and other exchanges available to Com customers automatically At the present time says Mrs Cox they must pay extra CBS is also displeased with the yellow pages Ihey receive Even though they conduct their business in Guelph they get Georgetown and Brampton yellow pages A special page In the directory with in formation as It applies to Community Telephone customers is also suggested Mrs Cox pointed out Bell gives a list of numbers to call for ser vice etc for Bell customers CBS would like to see the same type of page for them containing the addresses and phone numbers of the com Dunn office the divisional customer service manager the address of Continental Telephone head office and the address of the Ontario Telephone Service Commission Examples of the inconveniences caused by the mixed up directory ranged from relatives being stranded at the airport because no one could find an Erin telephone number to a barn burning down and thousands of dollars worth of livestock dying because the fire department was long dis tance and the farmer had to locate the number of the proper fire department In the case of a major snow storm last April explained Bob Trimble also of CBS telephone service was off for several hours when hydro went off CBS wanted to know why Community Telephone did not have an extra generator make Its own hydro until power was restored Lester of Continental Telephone who drove up from New York specifically for the meeting explained that their terminals have an eight hour reserve for hydro In most cases the power would be back on before that time period was up However be did say he would look into getting a generator Installed to prevent Ihe pro blems which came up In April He also assured CBS and the Commission these problems and the suggested solutions would be looked into in the next few weeks If need be experts from Dallas Texas can be brought up to meet with the two groups to discuss the problems Although no date was set for the next meeting between CBS the Commission and the Com Telephone Company both the Com mission and the company told CBS they would have the answers to their questions as soon as possible Frontier Florist Centre Building Products of Canada Ltd celebrated five years without an accident a party at the band All employees were united Qualph 8222361 Floral Designs Weddings Funerals Tropical Plants Special of the Weekl CARNAuONS Cash n Carry SUMMER BULBS price BOCK IELPH AM A OH PUR CHASES OB ALSO TO HOSPITALS Five years without an accident warranted awards and plaque for Building Products of Canada Ltd Proudly displaying are front row left to right Garnet Rotiel union executive Jerry Toulouse Plant Manager Peter Pomeroy mayor Back row Bill Field Consultant for Industrial Ac cldeat Association Bob Waller vice president Building Products In Montreal Bill Division Authority bans windsurfing Region Con servo ion Author has banned windsurfing at its Scotch Block and Mounts berg reservoirs In a meeting at its Mil ton head qua rttrs July the Authority made the an in order to avoid conflicts General Manager Murray Stephen said the Authority has agree ments with property owners around the Scotch Block reservoir stating the reservoir would not be used for recreation purposes At Mounts berg he 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