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Ma Bell does indeed have a heart ra April 1W8 In bo exclusive Interview with the Herald Robert L Harrison of Bell Canada commented on company policy and attitudes affecting our area part the District under Mr Harrlaon a management go Bob Harrison has been with Bell Canada years He was transferred last year from Cornwall to the modern and efficient centre ataFieldwayRd InEtoWcoke Mr Harrison Is a direct man pleasant and Informative gv with the assurance that comes from many years insight Into management Well organised with most Information either directly on hand or quickly located be gave the impression of a nun Ehst doesn t make too many errors We asked Mr Harrison about the mileage t rebatathatwiUbecornlngtoniralcustomers In the Hal ton area See story on a 1 It la company policy to update and reassess our accounts every three years It was during the course of this regular reassessment that the errors in the mileage charged were located be said Other areas In Bell District to be affected by the reassessment are CuUemore Bolton to a lesser degree Si and jg Harrison reached for one of the large binders of regulations regarding Bell a tariff set up by the department of transport Quickly reaching the Information be wanted he pointed out that according to the strict letter of the Bell not obliged to rebate customers Replacing the volume he was quick to add Bell feels ethically and morally obliged to correct any errors I personally have It any other way It waa at this point In the Interview that one of the not toofrequent but full and warm smiles occurred as he added Imagine what would happen if we One cannot generalize on something like a credit rebate he said In some districts has occurred and In others derbllling Is the case Of the accounts Involved in mileage rebate in the Georgetown exchange of more than half were He produced a map that showed the boundary areas and how the mileage rate was set up beyond these areas When we discovered the error in mileage we bad the fuiurea rechecked by an People on the Inside Have you ever wanted to know what on on toe Inside behind what yea read la he Have yon ever wondered what make a successful What like to be the figure la the middle of a con why some people persevere In the face of overwhelming odds and others not quite make In bis new regular feature The Herald will present a serif Interviews with those on he Inside A series on and Unpeople In your The the dynamic the controversial the Innovators the and the butarre People from all over Halton Hills and people who People who la some way ton tribal adding Insight Into what makes heir system work for hem A feature about people People you might know or People on the Inside a series of and for the community of Hills experience roadmnn With certain accounts we bad him go out and clock the mileage exactly to eliminate any further of error Pointing to an area that shows when Glen Williams became part of the Georgetown exchange he showed how customers could be charged from outside the extended area On a borderline area where ihecustomerlawhUhlncllher rote he policy is to take the lower rate be said As Mr Harrison continued It became apparent that as with many other services the public generally sees only one half of the picture The customer is not always the one who is the victim An example of he type of abuse some people give the phone service was of a couple only three weeks in Canada With a familiar look of exasperation Bob Harrison explained that In less than three weeks the couple had run up in long distance charges By the time the Information came hi and we disconnected he service the couple was long gone Bob Harrison spoke sincerely of the type of cases that personally concern him the abroad or are a very long from their children or relatives whooutof loneliness Bell tries to protect for their own sake We try to explain bow much It Is costing the customer and try to get them to cut down on the calls for heir own good One customer he recalled had spent over In one month and that a lot of to a pensioner Another area of abuse to the phone service Is that of telephone mania or the These are the people who misuse the service to fill a void or a need In their own lives The lonely and the hurting When they get upset they get on the phone Difficulties arise when the customer Is on a party line a shared service Trying to assess who Is at fault Is the hardest he said There ere always two completely different versions of who la to blame Again reaching for a book on department of transport regulations Mr Harrison pointed out be rule as set down by he department It was explicit when the service is abused the service shall be disconnected Our moat difficult decision comes when Ihecitttomerrystheaccotutregularly be said Our best method is to try to raodate them with a private line When this is not possible our last resort Is to disconnect the service He leaned forward as be spoke We try to be as fair and as ethical as we can Ipersonallybendasfaraslposslblycan where the customer Is concerned but Indeed there are limits The telephone gives anonymity un fortunately some abuse this and in the rate established we ail pay for this abuse We care and we try what more can a company do Impressed with the lengths Bob Harrison went to explain company policy we asked if all Bell executives were as obliging He commented I hope I don sound too en thusiastic but Bell provides some of the best management training programs in Canada in fact we have people from outside of Bell who come to see our system and how It works Reaching into his desk he produced some folders on the company management training programs The courses were many and varied designed to provide peek In to provide peek production for a very progressive cor poratlon a corporation that provides service most of us could not do without a corporation that Is percent Canadian owned and as of July of thla year will have severed all ties with AT In the States Bob Harrison was a man who reflected bis company a Image progressive and well Informed Yet be still came across as a man who cared He by to Impress it hist worked out that way Norval water system approved by province The Norval Community Association teamed last Tuesday night that the provincial government is prepared to psy a percent capital subsidy for the watermaln extension project from Georgetown to Marie Carney executive member of the water committee for the association ex plained the estimated costs Involved In the water extension According to a report prepared by a Toronto engineering firm be estimated costs of the project will be between and Each homeowner In the village will have to pay a maximum of per year for an estimated years to pay for the remaining costs of the project Mrs Carney reported hat based on four persons to a household and each household using 72 gallons of water a year thecost for the actual water would be about a year Despite the costs Involved facing the residents the Installation of the water ex tension would save them money when paying for their fire insurance she noted An example Is that a family with a fire insurance policy with approximate yearly payments of 134 would save ISO because of the Installation of fire hydrants A 100 000gaIIon storage facility costing la also planned for a site adjacent to the Georgetown town limit and Highway 7 However Mrs Carney noted that this storage tank is not critical to the operation of be system and could be considered as a second stage Coze a guest at the meeting suggested that every resident In Norval be contacted and their opinions of the heard You have to gel a majority decision on whether the residents want to pay for thus system The town council can go ahead and make the request simply on the strength of this body The consultants have recom mended hat the Georgetown water supply system be extended westward to service approximately 110 homes and businesses In as well as units In the Willow Park mobile home development The addition would consist of ail eight inch watermaln which would be connected with the existing Georgetown system at Hwy and An eight Inch main will carry the water from along Hwy under be Sliver Creek bridge and along to regional road is Sue Inch will service the village The association decided to carry out the survey Mr suggested before making any formal applications to town council Firemen wanted If you always wanted to be a fireman now la your chance The Georgetown Volunteer Fire Department has openings for new recruits in teres led in fire protection and prevention If you are In good health you could qualify to join the 40- force that serves the Georgetown area We prefer people living and working in town said Fire way we can have more available help when needed Each Thursday at p m members of the fire depart ment meet for practise sessions in fire fighting and rescue These drills also serve to train the new recruits in the techniques of salvage rescue and first aid ladder work fire behavior ventilation and the proper use of fire equipment As yet we have no set crews added Chief When the alarm sounds every available man comes run rung Members of the force carry radio controlled beepers thai that a fire call has been veu by central dispatch In the future according to seven trucks covering the Chief Bulkema set crews Georgetown area may be established to man the Bahais celebrate The Barm of Hills will observe the Feast of from April to Hay The Feast of Ridvan com the twelve days that Bafaa Hah Prophet Founder of the I Faith spent in the garden before leaving Baghdad The first ninth and twelfth days of the Feast of are specially commemorated as Holy Days It was in this garden that Hah announced to several of His followers that He was the Promised One whose corning was foretold by all the Prophets of the past SPEAKING to members of the Norval Community Association meeting Julian Reed noted he Is disgusted with be water situation In Jokingly Julian holds up a water filter which could be used but only on a tern porory basis Government might aid light improvement At a Tuesday meeting of the Community Association Ken Gould executive of the association lighting committee presented a chart illustrating the proposed lighting for Norvsl The chart drawn up by Ontario Hydro explained the coats involved in updating the streetlights For and watt mercury lights the cost of the lamps and installation would be approximately with operating costs of approximately 765 Mayor Tom Hill a guest at ft the meeting suggested sen ding a representative of the association to Queen Park to speak with the minister of transportation and com rmmlcations Mayor Hill suggested that perhaps the government might make a contribution towards these new lights Mayor Hill offered his services to the organisation If I can be of any assistance to possibly go with a representative to Queens Park don hesitate to call Each executive of he various committees in the Community Association presented a report of their committee progress over the past two months Tom presented the constitution of the organ and on a vote by the members was accepted Randy reported on the success of the first winter carnival held at School Bonfires horse rides and hockey were the highlights of the outdoor ac Indoor events held In the building Included films dancing and a chance for In formal conversation Hugh McFarlane president of the association commented on the of the school and the property Weve been trying to get the school property for a community centre since it was closed If any organization in he community has the occasion to use the school by all means use It The more we use this facility the more evidence It will be that we do need a community centre Julian Reed suggested that the residents sit tight on the whole Issue of the Norval school We re able to use the school at will and were not inhibited In any way The whole thing Is being looked after quite adequately by the board of education Bob Crawford In charge of the cation committee stated that he Is aiming his efiorts In two main directions He will try to organize gar denlng competitions for Juniors and adults along with a possible award for ho Best Lawn in His second aim Is to try and unify street signs in the community and possibly erect a Welcome to Nerval sign at the entrances Stressing the Importance of support Michael stated without membership we don exist We need a strong membership We are asking 2 per year for each family Without some type of funds we cannot function Mr McFarlane summed up the meeting with a note of encouragement I have high hopes for this association Hopefully we can strengthen the community spirit I m asking for your continued support Lets bo a good small well knit community SONY Complete Line Sales Service Authorized Dealers WIGO TELEVISION AND APPLIANCES Main LIMESTONE ALL SIZES GRAVEL FILLANDTOPSOIL BUD HAINES DURHAM ST beautiful lawn A 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