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www.insidehalton.com | OAKVILLE BEAVER | Thursday, March 6, 2014 | 30 Sales Opportunities Sales Opportunities Sales Opportunities Careers Careers Careers Sales Opportunities Sales Opportunities The Circulation department at The Hamilton Spectator, a division of Metroland Media Group Ltd., currently has an opening for Part time Customer Service Representatives. This position will consist of approximately 15-25 hours per week. The schedule will be comprised of various 5 hour shifts from Monday to Friday (6:00am to 7:00pm) and Saturdays (8:00am to 12:30pm) and may change subject to department needs. Position Responsibilities: Your primary duties will include answering inbound calls, placing outbound calls, handling customer requests and concerns, and data entry. To be successful you must: · Possess excellent customer service experience and enjoy working in a customer service environment. · Demonstrate superior telephone skills, verbal communication and diplomacy with (external and internal) customers. · Show exceptional computer and keyboarding skills with a focus on accuracy and attention to detail. · Be proficient in MS Word, Excel and Outlook. · Have a positive attitude, be self motivated · Be results driven · Work independently as well work as a team player with a keen interest in attaining department goals/objectives. · Bi-lingual in French an asset As part of the Customer Service Representative role, you will be required to handle credit card information. Metroland Media is a PCI compliant company and requires people in this role to take PCI training to handle cards in a safe and compliant manner. All interested candidates should forward their resume no later than March 7, 2014 to: The Hamilton Spectator 44 Frid Street Hamilton, Ontario L8N 3G3 Fax: (905) 526-9211 Email: specjobs@thespec.com We thank you for your interest however only those candidates receiving an interview will be contacted The Hamilton Community News, a division of Metroland Media Group Ltd currently has an opportunity for a permanent parttime Admin-Sales Support position. Reporting directly to the Advertising Director, the successful candidate will provide administrative support to both the advertising and accounting departments. KEY ACCOUNTABILITIES · Coordination of weekly features and special sections including; creating and updating sales material, proofing the dummies and monitoring sales revenue. · Monitor and update special position and WagJag schedules · Monitor and update the Account Protection file · Analyse call in success · Coordinate weekly ads such as in house promotions and sell off space · Verify corporate and out of market bookings, submit production tickets and track down late ads · Manage weekly flyer schedule to include both booking and balancing · Lead generation for the sales team · Manage petty cash · Set up new accounts and process billing corrections and credits · Part time reception · As part of the position, you will be required to handle credit card information. Metroland Media is a PCI compliant company and requires people in this role to take PCI training to handle cards in a safe and compliant manner. WHAT WE'RE LOOKING FOR · 2-3 years experience in an administrative position; · Strong communication and interpersonal skills; · Strong time management skills and you don't hesitate to roll up your sleeves; · Solution-oriented--able to think and learn on the fly · Strong knowledge of MS applications (excel, word, PowerPoint) WHAT'S IN IT FOR YOU · Opportunity to be part of an exciting company at the cutting edge of the media industry · Work for a well-established and respected company that is connected to your communities · Be part of a company that is committed to providing a healthy and safe work environment If working for a highly energized, competitive team is your ideal environment, please email your resume to Holly Aitchison at haitchison@hamiltonnews.com by March 6, 2014 Thank you for your interest. 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