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www.insideHALTON.com | OAKVILLE BEAVER | Thursday, October 2, 2014 | 20 Halton Highlights 2014 October 6 to 10 is Customer Service Week Customer Service Week is October 6 to 10 and residents are reminded they can call 311, visit Halton.ca or connect through social media for information about Regional programs and services. Customer Service is one of the priorities of the Citizens' Priorities Action Plan. Making it easy for residents to access Halton is a key Regional goal. Our efforts are on track: · a recent survey showed that 97 per cent of residents were satisfied with Regional programs and services; · for seven of the past nine years, Access Halton's call centre has been recognized by Service Quality Management for providing the highest level customer satisfaction in the government sector. October Keeping you informed by highlighting what makes Halton a great place to live. Social Media Social media makes it even easier for you to connect with Regional government. Halton Region's new Regional Twitter, Facebook and LinkedIn channels provide information about programs, services, events, emergency updates and more. Halton Region's programs and services also have an active online presence. You can find programs such as Halton Parents and information about business in Halton on Twitter, Facebook, YouTube and WordPress Blogs. Take a moment to engage with us! Visit Halton.ca/socialmedia to connect. Keep up to date with the latest information: Halton.ca @RegionofHalton Access Halton/311: 311 is an easy-to-remember, non-emergency telephone number that offers access to Halton government services and is available 24 hours a day, seven days a week. 311 service is available in more than 170 languages. Call 311 to ask questions about construction projects, parenting programs or non-emergency Halton Regional Police Service inquiries. Access Halton customer service requests, 2013 Region of Halton Halton Region Halton government services at your fingertips 9,000 emails 12,000 web requests Looking for flood prevention and recovery information? Visit Halton.ca/flood to download a copy of our new guide. Visit Halton.ca/beprepared to download a copy of our Emergency Preparedness guide. 37,000 reception visits 305,000 calls Visit Halton.ca/311 to book metal or appliance collection, report a blue box not collected, sign up for heat or cold alerts and much more. You may also submit your inquiry by emailing accesshalton@halton.ca or reach 311 staff via TTY by calling 905-827-9833. Residents can also sign up for updates on a variety of topics at Halton.ca/update. 1151 Bronte Rd., Oakville, L6M 3L1 Meetings at Halton Region Meetings can be viewed at Halton.ca/meetings. There are no meetings scheduled for the month of October. Please contact us as soon as possible if you have any accessibility needs at Halton Region events or meetings. This page has been donated by this newspaper to communicate important information to Halton residents at no cost to taxpayers.