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22 - The Oakville Beaver, F rida y S e p te m b e r 19, 2003 Training takes top priority to deliver top service at the Y Did you know that over 675 volunteers and staff at the Oakville YMCA have participated in one or more training courses since the opening o f the new location? Bruce Ireland, CEO o f the YMCA of Oakville, had a vision a goal to have the best qualified and trained YMCA staff and volun teers in North America. Over five years ago. the YMCA started work ing toward its goal by hiring an outside training consultant to develop a set of training programs that would carry the organization through the transition to an expanded location which they knew was coming up soon. The result was a set of eight modules called "Y Stars". These modules cover a wide variety of areas, including: Orientation, Service. Sales, S.A.M. (Serving Annual M embers), Teams, Communications, Supervision and Management. All staff and volun teers are required to complete the eight modules of training within their first year with the Y. Beyond the Y Stars program, other training opportunities exist for Y staff and volunteers, ranging from CPR and First Aid to Com puter Training and Time Management. Tammy Smith, Supervisor of deliver program s....w e want to empower them." An example of the Y's dedication to training is its recent commitment to development of the new Pilates muscle conditioning program. Lisa Newman, Coordinator o f Group Fitness, trained in the Stott method ology of Pilates for four years and hundreds of hours before undertak ing certification. She chose Stott training and certification because it is recognized worldwide as the high est level of certification for Pilates. Newman's significant education in Pilates helped her to understand how Pilates is unique...the pos tures and the exercises are univer sal, but we are not all the same so how we modify the exercise for each individual is very important." Newman enlisted her supervi sor, Jeanette Heywood, to also become certified in order that two instructors could work together in one class. Newman said, "I don't think one person has the capability to teach this class because it is such an individualized discipline." The YMCA of Oakville is com mitted to the training and education o f its staff and volunteers. Call the Oakville YMCA at 905-845-3417 for information on volunteer opportunities or the new Pilates program (starting on Sept. 30). Staff and Volunteer Training and Development at the Oakville YMCA, commented that ..."the YMCA has invested considerable time and dollars in training. We also want to have our volunteers just as qualified as our staff to *iG X ?X .s .. t A U X IL IA R Y JR Joseph Brant Memorial Hospital Presents 5* Annual VINTAGE COLLECTIBLES AUCTION An exclusive auction with unique items & exceptional values Saturday, Sept. 27th, 2003 at 9:00 am St. Christopher's Church, 662 Guelph Ln, Burlington Preview from 8am & Fri. Sept. 26th, 4-7pm Q u a lity fu rn itu re inclu des oak hallstan d , m ah o gan y d in in g room suite, corn er w ashstan d & bach elo r's chest, figu rin es, ch in a and glass, silver, linens, art, coin s, je w e lle ry and d olls. Plus m uch, m uch m ore! H M Y Airways 5% BUYER'S PREMIUM · NO PST/GST is Canada's newest scheduled airline and is o w n e d by V ancouver entrepreneur, D r. David H o . H M Y sym bolizes the shared em ployee value of "H a rm o n y ". HMY A irw a y s offers air tra ve lle rs an For in form ation con tact the JB M H A uxiliary 9 0 5 -3 3 6 -4 1 0 2 Proceeds support: Joseph Brant Memorial Hospital exceptional cu sto m e r experience w ith lo w fares and full in-flight service. H M Y operates th irte e n n o n -s to p flights a week to V a n co uver fro m T o ro n to . p l e a s e cal l y o u r travel agent or F o r reservations 1-866-868-6789. "VANCOUVER One-way from Full meal service N o m inim um stay 169 m N o advance purchase In-flight m ovie y A ir ways F ly a n d B e lie v e w w w .hm yairw ays.com FREE S H O P A T H O M E 1 - 8 8 8 - 8 8 2 - 6 7 8 8 CARPET* FLOORINI B U R L IN G T O N 1250 B ran t S tr e e t, U nit #106 m cro.. from Famous Playara) M I S S IS S A U G A E A S T 734 Dundas Stroot East (9 0 5 ) 2 0 1 -8 5 5 2 B R A M P TO N 13 F is h e r m a n D riv e , Uni (Hwy 10. North at a ova * Econom y class fare. Limited inventory, select flights. All government tax, Navcan fees, airport user fees and applicable surcharges are not included. Prom otion can be withdrawn w ithout notice. N e w bookings only. Valid for travel between Sept 2 - D e c 15,2003. a*®* £ (9 0 5 ) 332 *8 3 8 8 r c h U I &D undM . Bmd* (9 0 5 ) 4 9 5 -8 8 2 M IS S IS S A U G A W E S T 3105 Dundas Street Wost (9 0 5 ) 5 O9 - 3 2 8 8 K ITC H E N E R (King f (5 1 8 ) 6 5 0 -8 1 8 0