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www.insideHALTON.com |OAKVILLE BEAVER |Thursday, April 6, 2017 |8 G > OAKVILLE oakville.ca 2017 Report Card to Citizens The results are in! O Residents give town top marks According to the town's 2017 Citizen Survey, 81 per cent of Oakville residents surveyed expressed overall satisfaction with the government of the Town of Oakville. Eighty-nine per cent were satisfied with Town of Oakville services and 85 per cent were satisfied with the town's attributes. In January, Pollara Strategic Insights conducted a telephone survey on behalf of the town. A random sample of 805 residents were asked about their views on the community. Findings are accurate to +/- 3.5 per cent, 19 times out of 20. In addition to the phone survey, 400 online surveys were completed, and 28 ideas were generated on the town's Idea Forum. A good place to call "home" Residents were asked to rate eight attributes of the Town of Oakville, overall satisfaction was 85 per cent. Controlling growth a key priority To assist with prioritization of policies and plans for the future, residents were asked to choose which priority they would like to see the town focus on most. Controlling growth in the town was most often selected as the key priority overall, followed by Oakville's natural environment and then ease of travelling in town and governing and managing the town. d ) 95% Sense of belonging and being safe Controlling growth | 62% 58% 88% Quality of buildings/ overall appearance 71% 71% 84% Information provided to residents Natural environment Ease of travelling Governing/managing town Recreation & Culture programs Economic Growth 45% 45% 42% 41% 79% Protection of heritage 78% Responding to community needs 76% Protection of environment Public involvement in government Management of tax dollars Town services highly valued Overall satisfaction with town services was 89 per cent with ten of 12 service areas receiving satisfaction levels of over 80 per cent. Committed to customer service excellence Residents were asked to rate their customer service experience with the Town of Oakville and a remarkable 85% expressed overall satisfaction. it comes to finding information about the town, of residents identified the town's website as a When 73% 93% Parks and green spaces 87% 85% 85% 84% Harbours and waterfront areas Recreation programs Oakville's fire services Arts and cultural programs and venues 88% Public library services 88% Recreation fields and facilities their preferred way to access town information. Visit oakviMe.ca to learn more, and try out our online tools fo r overnight parking or to register fo r a program. 82% Town roads and sidewalks 81% Winter road/sidewalk maintenance 81% Availability of online services 71% Municipal parking 54% Transit When asked about ways residents contact the town, 32% say telephone is the primary way. Contact to access all to w n ServiceOakville at 905-845-6601 programs and services. This is the eighth citizen survey Oakville has conducted. Current and past survey results are available at oakville.ca. For more information, contact the Strategy, Policy and Communications department at 905-845-6601 ext. 3689 or communications@oakviNe.ca.