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23, 1994 By HOWARD MOZEL Dakville Beaver Staff While yet another waiting game has begun for Oakville‘s Erik Lo, the oddler has moved one precious step :loser to recovery. On Friday, after almost five onths since he was diagnosed with eukemia, Erik underwent a bone arrow transplant at the Hospital for ick Children. As of press time, hosâ€" pital public affairs assistant Nancy all said the 14â€"month old was listed in good condition. Even so, the proâ€" edure has been a strain on the boy. "It was harder than we ever imagâ€" ned," said mother Kimberley Lo. "It akes McMaster and five days of hemotherapy look like a picnic. Ve‘ve never seen our son so sick." Constantly at Erik‘s bedside â€" as he and husband Walter have been ight from the start of their ordeal â€" imberley said all they can do now s hold and comfort their son and hope for the best. Everyone involved ow must wait three weeks to make bure new bone marrow is growing. Erik, born Jan. 16, 1993, was fliagnosed on Oct. 24 as having acute yelogenous leukemia, a rare form bf blood cancer for which a bone arrow transplant drastically mproves chances for recovery. In November, the call went out or compatible donors to the nrelated Bone Marrow Donor Registry. A parental match occurs once in 750,000, underscoring the mportance of getting as many peoâ€" le as possible to register. (Since SEWING | MACHINE STORE REPAIRS TO SINGER and all other makes models || EXPERT PINKING SHEARS | SCISSOR SHARPENING 564 Kerr St. 842â€"2033 { Inside Come Clean With Us at Oaktown Plaza FLYER SPECIAL 10,000 8â€"1/2 x 11 Flyers all OAKVILLE BLUEPRINTING COPY CENTRE 36 Kerr St. 842â€"2432 ITE BOND / 1 SIDE / 1 COLOUR ARTWORK EXTRA Walter is Asian and Kimberley Caucasian, a match would be that much more difficult.) On Friday afternoon, however, Erik underwent what is known as an THE OAKVILLE BEAVER autologuous transplant. While in remission, some of his own bone marrow was removed and stored after which he was treated with chemotherapy. During Friday‘s threeâ€"hour procedure, Erik‘s marrow was reâ€"infused into his body. According to Hall, autologuous transplants are often used to treat Erik‘s form of leukemia. Attempt to cut Board‘s PD funds fails By KATHY YANCHUS Oakville Beaver Staff She deserved an E for effort but Ward 2 trustee Cheryl Reid‘s proposed budget savings didn‘t get a passing grade from fellow trustees â€" or administration for that matter â€" at Monday‘s finance committee meeting of the Halton Board of Education. A proposal to delete uncommitted, nonâ€"contractual PD funds was voted down because the money was deemed too important for the upgrading and training of staff. The non contractual fund goes towards leadership development programs, upgrading in areas such as the common curriculum, equity and multiculturalism, and specific programs to provide networks for teachers, according to administration. This budget has already been reduced by 60% since 1991, said Burlington Trustee Linda Glover. "The fund is used by all employee groups in the sysâ€" tem," added Glover. "It has nothing to with PD funds in the contracts." Glover said the money â€" $190,270 in 1994 â€" is used "well" and creatively to meet the needs of the system within reduced budget allocations. "I really do feel the money is needed," she said. Award Winning Customer Service At Towne Chevrolet, Oldsmobile, Geo, they believe there is a solution to every problem and Towne has the awards to prove it! Towne Chevrolet has led the industry in a new "Customer Focus" program implemented by General Motors a year and a half ago. This program lets the customers and the employâ€" ees focus on the good aspects of everyday serâ€" vice. "This is something that is so often overâ€" looked", comments Lenore Thomas, Towne Chevrolet‘s Customer Service Manager. "Many times the focus is on disâ€" satisfaction and comâ€" plaints. This program gives the employees and the cusâ€" tomers a chance to recogâ€" nize someone who has given them superb serâ€" vice!" The New program was called the Customer Focus 93 Contest with Towne Chevrolet Oldsmobile Geo taking home the grand prize in the most improved Customer Satisfaction Category. "The Contest was dividâ€" ed into 2 categories," says Lenore, "The Overall Highest Customer Satisfaction and The Most employee. customer or fellow "If an employee receives a letter from a customer mentioning their satisfaction or receives a nomination from a fellow employee, this constitutes a point in the CSE proâ€" gram" Lenore comments. "The employees receive buttons and badges at each level of satisfaction which can progress into a Wrist Watch or a Sterling Silver or Gold Ring." Again the CSE was implemented to focus on the good aspects of everyâ€" day service. However Towne Chevrolet Olds Geo has taken Customer Satisfaction one step above other dealerships. "We all work together!" Reid said she was not intimating the fund wasn‘t important but her intent was for administration to "look at different ways of using our resources," of being more "imaginative" in reducing the fund further. Superintendent of Business Services Jerry Jenkins said it would be very difficult for the board to function without the fund. "We can‘t stand still," he said. Another proposal to make lunchroom supervision user pay, was withdrawn by Reid, after Jenkins told trustees it was illegal according to the Education Act. "If we are going to allow students to bring their lunch, we have to provide supervision," said Jenkins. The finance committee has postponed its next meeting to April 11th to allow for grant information to come through from the province and at that time they will vote on the three remaining administration proposals: the canâ€" cellation of the Bronte Creek program ($166,252); deleâ€" tion of both the Technological Studies ($300,000) and the Grant Eligible Micro Computer Systems (GEMS) ($300,000) in the 1994 budget. At this time, trustees will also examine notices of motion put forward by Burlington trustee Diane Leblovic which propose deletion of summer school transportation and reduction of the 1994 supply teacher budget. says Rich Hamilton, Used Car Manager. "The New Car Department, The Used Car Department, The Service Department and The Leasing Department all work together to ensure a good service experience for the customer." "If one department is not available to help a cusâ€" tomer for what ever reaâ€" son, the other departments have the authority to make decisions for them." Mike Sulvian, New Car Manager points out. "‘This creates the least amount of friction in the buying or leasing process." Not only do the sales representatives of Towne serve the customer on the sales floor but they also help in the customer relaâ€" Naiting game begins for Erik and his parents Kimberley explained that, at the time of the November press conferâ€" ence to publicize their plight, they realized the chances of finding a suitable donor were very slim. Even so, she and her husband felt it was tions of the service departâ€" ment. "We‘ve taken a departure from the norm," comments Lenore. "Most times when a sales repreâ€" sentative sells you a car you never hear from or see that person again". But Towne Chevrolet has changed that by a superb service followâ€"up program, where a phone call by our sales represenâ€" tative is made after every service visit. The importance of this was shown recently when a customer went home feelâ€" ing dissatisfied with his recent service visit. When he was contacted by a sales representative to follow up on the service, the cusâ€" tomer was able to tell of his dissatisfaction and get Sprlng into Eoster ARTS CRAFTS SHOW Sunday March 27 POLISH HALL (Between Guelph Line Brant St.) 2316 Fairview St. Plenty of Free Parking vital to spread the word about th Unrelated Bone Marrow Dono waiting for matches," she said. "It very important." the situation resolved. Also the Service Shuttle Bus is driven by Sales Representatives, Managers and even the owner of Towne Chevâ€" Olds. "This gives the cusâ€" tomer a chance to talk with a sales employee or manâ€" ager regarding their vehiâ€" cle" Lenore says. "It gives them a chance to express what they feel about the service on their drive to and from the dealership". If there are any problems it can be solved right away. Overall, Towne Chevrolet is dedicated to Customer Service and will stand behind their belief that there is a solution to every problem. Improved Customer Satisfaction, the later of which Towne won all four quarters." The Contest was judged on what is known to General Motors and its oakville _ * Sailboard Ski downkiM Y cross courtry FINAL WINTER SALE ski clothing up to 75% off* HERE ‘S HOW IT WORKS 1. make your best deal on a new or used vehicle 2. Enter the "MONEY TUNNEL" 3. GRAB BAG as much cash as you can in 30 seconds** AS SEEN AT THE BURLINGTON MALL *An enclosure in which money is blown around by a fan **Money to be awarded at time of vehicle delivery boots 50%, skis 40% off* 77 Lakeshore Rd. W. at Kerr St. Oakville (905) 8425100 25, 26, 27 $ amilton Convention Centre No e employees as CSI. (Customer Satisfaction Index). The CSI is obtained by questionaires which are mailed to cusâ€" tomers six months after delivery of a new vehicle. These questionaires are assessed by General Motors and used to score percentages of Customer Satisfaction. Towne was competing against 16 other dealers in the local Metro and surâ€" rounding areas and they came out the winner! Another program impleâ€" mented for the employees is called CSE, Customer Satisfaction Expert. This is an inhouse program where employees receive points for great service or going above and beyond the call of duty for another employee or customer. The points are gathered by being nominated,by a CHEVvrOuET olDsmOo8ILE NC 6 DURING TOWNE‘S 2ND ANNUAL 3 DAYS ONLY SPRING CLEAROUT FRIDAY, SATURDAY MONDAY March 25th, 26th 28th e ACHIEVA e SUPREME‘S e FEIGHTY EIGHTS e ASTRO/LUMINA VANS e USED CAR SPECIALS e SPECIAL LEASE INCENTIVES e LOW FINANCING AVAILABLE $ e 94 TRACKERS, NO CHARGE x HARDTOPS, $1800. VALUE 0% _ _ e 93 INVENTORY CLEAROUT 547 Trafalgar Rd. 844â€"2320 crossartaut cumul $ at cummut‘s uistst pouit Mf o-da"'\\