The following text may have been generated by Optical Character Recognition, with varying degrees of accuracy. Reader beware!

D6 THE OAKVILLE BEAVER Wednesday, March 3, 1999 V V s E L C O M E A G O N LTD. S in c e 1930 Business/Profession/1 W elcome Welcoming new business, professionals, and executives to Oakville. Gifts, greetings and information from the Town of Oakville and the business community. If you're new, we want to visit you! If you're new, we want to visit you! Call Wendy Budisavljevic at 8 4 9 -6 0 6 1 or call for more details regarding our exciting business sponsorship programme. AUTOMOTIVE Teamwork pays off a t Oak-Land Lincoln Mercury By Nienke T. Jonkman ADVERTORIAL The staff at Oak-land Lincoln Mercury are teaming up for better customer service. Displaying pride and consideration for Oakville has always been a philos­ ophy of the Oak-land staff and man­ agement, demonstrated by their out­ standing customer service initiatives. "If you sell a car you have a cus­ tomer," said general manager David Sand, "but if you service the customer you have a relationship." The Team Selling Approach is an innovative idea that will ensure some­ one is always available to look after a customer--someone the customer knows and deals with on a regular basis. "Apparently this was an idea used by real estate professionals," said sales manager Sean Draper. "One of our sales representatives saw an article about it and thought it would work for our customers. He approached the owner Len Sanci, and general sales manager Lorenzo Continisio, and we all agreed that this was an excellent idea." To the best of their knowledge, no other dealership has ever implemented such a program. The Team Selling Approach basi- Start A Long Lasting Relationship 1999 CAVALIER SEDAN If Only Everything In Life Was As Dependable As A Cavalier. • 2.2 litre engine • 4-wheel anti-lock braking system • AM/FM stereo • Next Generation dual front air bags • PASSLock™ theft-deterrent system 1999 CHEVROLET CAVALIER SEDAN NO SURPRISE LEASE GUIDE M O N T H L Y P A Y M E N T (36 mo/60.000 km) s208 CASH DOWN llnd Fraglit ot S645 and An Tax ol $100) *2,120 GAS TAX *75 PRE-DELIVERY INSPECTION NO EXTRA CHARGE PST/GST (Incl. Tax on Payment) s360 SECURITY DEPOSIT *300 TOTAL AMOUNT DUE ON DELIVERY s3,063 Licence, P.P.S.A. & Admin. Fees Extra With $0 down, monthly payment is $269 (plus tax) - $721 due on delivery. -VALUE PACKAGE- in c l u d in g POWER DOOR LOCKS, CRUISE CONTROL AIR CONDITIONING, AUTOMATIC TRANSMISSION AND A m LEASE RATE S martLease $/208 WITH 36 months 1.9Lease Rate Up To 36 Months PURCHASE $'17,995(Includes Freight of $645 and Air Tax of $100. Licence, insurance and taxes extra) 1999 CHEVY VENTURE NO SURPRISE LEASE GUIDE M O N T H L Y P A Y M E N T (36 mcVBOJXK) km) COCM w CASH DOWN (IncL Fragtit of $895 and Air Tax ol $100) '3,950 GAS TAX NOT APPLICABLE PRE-DEUVERY INSPECTION NO EXTRA CHARGE PST/GST (Incl Tax on Payment) '630 SECURITY DEPOSIT 300 TOTAL AMOUNT DUE ON DELIVERY *5,128 Licence. P.P.S.A. & Admin. Fees Extra With SO down, monthly payment is $365 (plus tax)-$845 due on 1999 CHEVY VENTURE Maximum Flexibility That Gives You The Freedom You Want. • 3400 SFIV6 engine • Automatic transmission • 4-wheel anti-lock braking system • Next Generation dual front air bags • Single sliding rear door with child-security lock • Air conditioning • AM /FM stereo • Power steering • Power door locks S martLease PURCHASE 2 4 8 * 24,295 1.9 1999 CHEVROLET MALIBU M O N T H L Y P A Y M E N T (36 moGO.OOO ton) s228 CASH DOWN (Ind. FretgW d $720 and An Tax ol $100) '2,720 GAS TAX *75 PRE-DELIVERY INSPECTION NO EXTRA CHARGE PST/GST (Ind Tax on Payment) *453 SECURITY DEPOSIT 300 TOTAL AMOUNT DUE ON DELIVERY '3,776 (Includes Freight of S895 and A» Tax o* $100 Lance nsurance and taxes extra) Purchase Financing Up To 48 Months 1999 CHEVY BLAZER LS 4-WHEEL DRIVE NO SURPRISE LEASE GUIDE M O N T H L Y P A Y M E N T (36 moffiO.OOO km) s358 CASH DOWN (Incl Freight ot $755 and A# Tax ot $100) ' 3,920 GAS TAX '400 PRE-DELIVERY INSPECTION NO EXTRA CHARGE PST/GST (Ind Tax on Payment) *702 SECURITY DEPOSIT '425 T O T A L A M O U N T D U E O N D E L IV E R Y '5,805 1999 CHEVY BLAZER LS 4-WHEEL DRIVE This Hardworking Sports Utility Vehicle Offers Security In An Insecure World. __________ Licence. P.P.S.A. & Admin. Fees Extra_________ With SO down, monthly payment is ________ $310 (plus tax) - $616 due on delivery.________ 1999 CHEVROLET MALIBU A Quality Affordable, Mid-size Sedan That Delivers More Value Than You'd Ever Expect • 2.4 litre Twin Cam engine • Automatic transmission with overdrive • 4-wheel anti-lock braking system • Next Generation dual front air bags • PASSLock™ theft-deterrent system • Air conditioning • Child-security rear door locks • AM /FM stereo with cassette • Tilt-Wheel™ steering • Body colour mouldings SmartLease PURCHASE M '228"'20,295 4 .9 36 months lln rtllftes Freinril nt C750 arvi Air Tav r i C1fYl(Includes Freight ot $720 and Air Tax at $100 Licence, nsurance and taxes extra) Licence, P.P.S.A. & Admin. Fees Extra With $0 down, monthly payment is $476 (plus tax) - $1,557 due on delivery. • Vortec 4300 SFI V6 engine • Automatic transmission with ovetdrive • 4-wheel anb-lock braking system • Next Generation dual front air bags • Air condition­ ing • AM/FM stereo with cassette • Solar-Ray deep tinted glass • Power win- dow s/door locks/m inors • Tilt-Wheel™ steering • Electronic transfer case SmartL ease PURCHASE 3 5 8 » '35,595 (Includes Freight crl $755 and Air Tax of $100 Licence, Insurance and taxes extra) 2.9 Purchase Financing Up To 48 Months Puts You In Complete Control, With Up-Front, Full Disclosure Pricing With No A t+ersiHnrlf We d like you to know more: Come visit us at your local dea ei, on our website at vnwvi.gmcanada.com or call us at 1 -800-GM-DRIVE. All leases have annual kilometre limit of 20.000 km. $0 12 per excess kilometre PST GST and insurance e x ta O th e r lease opkonsa^ la b loA IU eases have an annual cost of borrowing ol 1,9%/4.4%/5.4%/5.4% per annum for Cavalrer/Venture/Blazer/Malibu. -Financing on approved GMAC credit o n ly E x e m p li$10000at 1 9%/2^9%/4 9-/ APR tS monthly payment is S216.51/S220.90/S229.84 lor 48/48/48 months. Cost ot borrowing is $392.48/$603.20/$J,032.32. Total obligation is $10,392.48/510,603 20/511 032 32 Down payment and/or- ■ ■ '0U° ■ - - 9 - APR' Lou Machado and Grant Oak-land's two sales teams, cally consists of two sales representatives working together as a team. At least one member is 'on the floor' (or available) at all times. In this way, the cus­ tomer is guaranteed to be able to reach one of their representatives at any given moment during office hours. "And that's impressive when you consider our extended hours," said Draper. Oak-land is often Monday to Thursday 8:30 a.m. to 9 p.m.; Friday 8:30 a.m. to 6 p.m.; and Saturday 9 a.m. to 6 p.m. "That's a lot of hours for one person to cover. The Team Selling Approach reduces the stress of the representative having to be here all the time." The dealership is cur­ rently running two teams, along with regular staff. Lou Machado and Alan Ives, who came up with the idea, make up the team known as AIM (to aim higher). They have worked as a team for 18 months. Jim Milford and Grant Buchanan make up GOM (grumpy old men), who really aren't all that grumpy and have worked together as a team for almost one year. Each member of a team is aware of every aspect of any particular client, and they keep a log that records calls, appoint­ ments, deliveries and cus­ tomer follow-ups. Communication is vital in this approach, so that the responsibility of updating the representatives does not fall on the client. Details must be kept up-to-date so that both members of the team are in sync with each other 100% of the time. These teams are made up of long-standing reps who have built up a strong cus­ tomer base over the years. They all agree that working Photo by Barrie Erskine Buchanan make up one of as a team is also advanta­ geous because it reduces the work load in the long run. Team members can also buddy up to take time off in such a way that it will not affect the customer. "It's great because we know how the other works and we're in sync with one another," said Milford (GOM member). "If I go out to get the car, Grant will already have put the plates on it. I also know that if I'm not here, my customers are still in good hands." Draper says he's had only positive feedback on the Team Selling Approach. "This strategy is great for both the customers and my staff. It increases the quali­ ty of life for the sales reps--they don't bum out and become ineffective. Instead they're fresh and aware of everything that's going on within the dealer­ ship. "Our sales representa­ tives haye always been independent of the struc­ tured flow of a dealership," he added. "They don't have to run and get authorization on every decision. We apply the Market Value Pricing Plan, which holds no sur­ prises. We quote the actual price, including freight and air taxes and we don't charge an administration fee." Oak-land Lincoln Mercury has been an inte­ gral part of Oakville for 29 years. Len Sanci founded the dealership--still in its original location--in 1970 and is still the dealer, work­ ing closely with his daugh­ ter, Cathy, and son, David. Today, the dealership stocks up to 200 new and 80 used cars. For more information drop by the showroom on Trafalgar Road just south of the QEW or call 844-3273. of borrowing will vary dependi Chevrolet Dealer............ /ary depending on amount borrowed and down payment/trade. Otters apply to new 1999 models of Cavalier R7Q/Venture R7Z/Blazer RTZ/Malibu R72 equipped as described Offers aDDlv to at Marketing Association only. Dealer order or trade may be necessary. Limited time offer which may not be combined with othe*offers. Dealer may sell or lease for less. See your dealers) for may be required. Monthly payment and cost ' qualified retail customers in the Ontario M a i n t a i n t h e A d v a n t a g e Announcing a muffler price to shout about. 1 0 % off an Authentic Audi Muffler. For a limited time, we've reduced prices on Authentic Audi mufflers designed to original equipment specifications. Each Authentic Audi muffler comes with a Limited Lifetime Replacement Warranty*, and is installed by our trained technicians. Bring in your Audi for a new muffler today. Always Ask For Authentic Audi Parts. Exhaust System Specials how 10% o ff w ith coupon only. •A pplicab le on any exhaust service a n d /o r repair. • lim ited life tim e W arranty* o ff expires 0 3 /3 1 /9 9 . (^ ) Oakville Volkswagen 557 KERR STREET (905) 844-3285