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in si de ha lto n. co m O ak vi lle B ea ve r | T hu rs da y, M ay 5, 20 22 | 12 More than 85% of residents feel town staff are respectful and knowledgeable, and the information they need is easy to find. Of those who have used the town's website, 89% were satisfied with it. 2022 Citizen Survey Report Card Satisfaction in services remain strong Overall satisfaction with town services was 93%. 8 in 10 residents (78%) expressed satisfaction in how the town adapted its services in response to the public health emergency. Residents give town top marks phone responses online survey responses93% 811 990 8 out of 12 service areas received 80%+, including parks and green spaces, harbours and waterfront areas, public library services, recreation fields and facilities, Oakville's emergency services, arts, heritage and culture, recreation programs, and town roads and sidewalks. Impacts of COVID-19 pandemic Oakville continues to be a great place to call "home" Residents were asked to rate 10 attributes of the Town of Oakville. 87% Overall satisfaction 95% Safety 92% Overall appearance of community 87% Feeling of belonging 85% of residents said they receive good value for their tax dollars. 80% positive about thegovernment of theTown of Oakville. Resident priorities To help the town in planning for the future, residents outlined the following top priority areas of focus: Climate change: Protecting and maintaining parks, trails & green spaces. Economic growth: Attracting new companies to Oakville to create more local job opportunities. Parks amenities and recreation programs: Offering park space for unstructured use. Ease of traveling: Adding and widening roads and bridges and increasing the frequency of public transit. Governing and managing the town: Ensuring open and accountable government decision-making. Controlling the rate and type of growth: Protecting the character of existing neighbourhoods. Committed to customer service 9in10 This is the 10th Citizen Survey conducted. Current and past survey results are available at oakville.ca. Government highly valued In January and February, Forum Research conducted a telephone survey and an online survey. Findings are accurate to +/- 2.9 per cent.