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W Wednesday, February 2, 2011 Tours P011 MTCC 206F 9:30 AM ­ Noon Reframing Communication for Positive Results Communication, Team-building, Coaching, Staff engagement Margaret Macmillan, Branch Manager, Markham PL; Paula Smith-Nadin, Senior Services Specialist ­ Customer service, Toronto PL P014 MTCC 206F 1:00 PM ­ 4:00 PM From Resistance to Ownership in Library Initiatives Innovation, Change management, Employee engagement, Communication Presented by Kestrel Info Services and Mentor Group Training Inc with Greg Hayton, CEO, Cambridge Libraries and Galleries; Einar Westerlund, Director of Project Development, Queen's School of Business; Joan Giannone, President, Mentor Training Group Inc P016 The "905 West" Public Library Tour 9:30 AM ­ 4:00 PM, $25.00 (includes lunch) Meet in Front Lobby of MTCC at 9:15 AM Open to registered Super Conference delegates only Turner Park Branch, Hamilton Public Library, 24,000 sq ft Hamilton Central Library Burlington Central Library, 64,000 sq ft Clearview Neighbourhood Branch, 4,000 sq ft Lunch not included OLA Member $70 Non-member $90 Student/Non-Salaried $30 P012 ICH HALTON 9:30 AM ­ Noon Managing a KO Digitization Project Digitization, Project management Loren Fantin, Our Ontario Project Manager, Knowledge Ontario; Jess Posgate, Our Ontario Project Co-ordinator; Knowledge Ontario Lunch not included OLA Member $70, Non-member $90, Student/Non-Salaried $30 P015 MTCC 203B Lunch not included OLA Member $70; Non-member $90; Student/Non-Salaried $30 1:00 PM ­ 4:00 PM From Doubtful to Doable: The Art of Formulating Good Research Questions Scholarly research Alvin M Schrader, PhD, Director of Research, University of Alberta Libraries P013 ICH HALTON 1:00 PM ­ 4:00 PM Managing Security Risk & Service Continuity Risk management, Business, Continuity Planning Dr. Wayne Boone, Assistant Professor, The Norman Paterson School of International Affairs (NPSIA) and Deputy Director, Canadian Centre of Intelligence and Security Studies (CCISS); Pat Moore, Assistant University Librarian & Head of Systems, Carleton University Lunch not included OLA Member $70, Non-member $90, Student/Non-Salaried $30 P017 Toronto Public Library Tour of Branches 2011 12:30 PM ­ 5:00 PM $15.00 Meet in the Front Lobby of MTCC at 12:15 PM Open to registered Super Conference delegates only Cedarbrae Branch, 31,506 sq ft Northern District Branch, 45,750 sq ft Thorncliffe Branch, 11,034 sq ft Lunch not included OLA Member $70; Non-member $90; Student/Non-Salaried $30 FOPL AGM MTCC 206D Federation of Ontario Public Libraries Annual General Meeting Wednesday, February 2, 2011 from 4:30 to 6:00 PM. Registration begins at 4:00 PM. Presiding: Jim Bennett, Chair OLA Super Conference 2011 21