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www.oakvillebeaver.com The Oakville Beaver, Wednesday October 11, 2006 - 25 SMALL BUSINESS WEEK Administrative headaches Choosing the right outsourcing provider is the critical first step in freeing your time to focus on more strategic tasks; but it's not always easy to find that perfect fit. The following ten steps to help you hire the right company and get rid of your administrative headaches: CHOOSE WISELY Consider your needs and find an outsourcing provider that is stable, employs highly qualified professionals and has the resources and knowhow to handle both immediate and gradual shifts in your business. DO YOUR HOMEWORK Ask for references and check them. Ensure the provider has tangible experience in your specific field and a proven track record in the industry. Examine the number, type and longevity of its client relationships. FIND GOOD CHEMISTRY If you like/trust the people, see a compatible corporate culture, they understand the way you do business, that could be for you. HONESTY IS THE BEST POLICY Telling your outsourcing provider what's going on in your payroll and HR department will ensure they understand your business and can recommend the correct mix of products and services. Brief them thoroughly, honestly and regularly. PROVIDE ONE VOICE Keep things simple by giving your outsourcing provider one main day-today contact. He or she should be involved with HR, payroll, and/or technology functions and be senior enough to make strategic/budgetary decisions. WRITE IT IN THE CONTRACT Both parties need to clearly state their responsibilities to limit confusion and conflict. 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