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"A Family Tradition for 126 Years" Dan Statham will speak about service excellence at B.I.A. annual meeting Dan Statham, one of Can- ada's most notable sales and marketing speakers, will be the guest speaker at the Port Perry Downtown B.I.A.'s annual gen- eral meeting next week. Mr. Statham's Service Excel- lence Workshops outline how a business can acquire and main- tain more customers by ensur- ing sales personel are in tune with customers. Fie discusses active ligfening : enhancements, defusing cus- p- -- tomer disatisfaction, recom- DAN STATHAM meding positive solutions, effective telephone techniques, communicating effectively and attitudes. The B.I.A.'s meeting takes place Wednesday, February 10, 7 p.m. at the Masonic Hall in Port Perry. Light refresh- ments and a question and answer period to follow Mr. Statham's address. Annual meeting organizer Janet Loan says if response from the merchants attending the meeting is positive, the BIA would consider bringing Mr. Statham back to present a seminar designed for employees in the spring. Paula Lishman's BI ovorLary up To 0% off Our Luxurious Knit Furs! Strollers, Blazers, Vests, Hats & more. Feb. 6 & 7 Saturday & Sunday 10am to Spm ~NE>> 14341 Old Scugog Rd., Blackstock (416) 986-5096 PORT PERRY STAR - Tuesday, February 2,1993-3 / RE a] «. LIMITED EDITION PRINTS BY yr. .WALTER CAMPBELL ~ Valentine's Treasure . Be My Valentine " The Perfect Valentine Gift" Valentine's Sweets e ui a ETI -- a . ng > . ' - available at: » - Valentine's Ball - - "et FRAMER'S GALLERY . Ww 237 Queen Street, Port Perry + 985-2543 gg, » | { : & \ fF d i { - } 1 : { ¢ A ¥ x RAYE BA tl a7 1 4 F 1 0 bas tater H----_--_----_