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I'Aftfc 14 - PLA1NDEALER WEDNESDAY. APRIL 20. 1983 PLAINDEALEfO Editorial Opinion Nautical Rules i r. 'ic o Mr* I . V7 Customer Service A New York newspaper reported recently on a study of retailers-and how they are losing sales because personnel in their stores these days are indifferent, lackinggraciousness and any eagerness to serve the customer. As a result, retail stores all over the nation-especially in metropolitan areas- are losing sales. Customers are walking out, disgusted. This was frankly admitted by executives at Macy's and Bambergers in New York City-when questioned by a reporter. One executive said that finding eager, polite and personable young people to wafrpn customer? today was almost impossible. The pre-occupations or indifference of so many sales personnel today make menthandising much more difficult, another admitted. Some even fear that the attitude of sales clerks could slow the recovery. In spite of the need for jobs, a genuation of nonchalant, self-centered individuals is causing sales problems. Stores are being forced to set up training courses, to check on their clerks with outside monitoring services to see how they handle prospective customers and sales, etc. Anyone who has shopped in large stores, even supermarket bakeries, in recent years, will recognize the problem. Often sales personnel cluster behind the counter to talk, slip away for coffee breaks when business is at its peak and simply don't give the customers, or their employer, much consideration. Gracious customer service, alas, is becoming a lost art. Volunteers At Work During National Volunteer week-set for April 17 to 23 this year-the Illinois 4- H Foundation volunteer board of directors salutes the more than 20,000 adult volunteers involved with 4-H in Illinois. Some 300 volunteer leaders work with the McHenry county 4-H program according to Kathi Weilbacher, McHenry County Extension youth adviser. "To paraphrase Abraham Lincoln, the Illinois 4-H Foundation is for volunteers, by volunteers and of volunteers," Ms. Weilbacher said. "Being responsive to 4-H volunteer needs has always been a top priority of the Foundation board of direcrors because as volunteers themselves, they understand the importance of volunteers in the 4-H educational program." The Foundation has provided more than $500,000 since it was chartered in IBM for Use in programs The progr^m§ have been desired to help volunteers improve ttieirskills' and (Mficiencjrin workmg directly with 4-H youth. In recent years, support has been given for revising and improving volunteer training materials. The foundation has covered partial expenses for teams of Illinois 4-H leaders attending workshops focusing on the involvement of handicapped 4-H members; economics; jobs and careers; expressive arts' leisure activities; photography; clothing; foods and nutrition and horses. In turn, the volunteer leaders return to their communities and share their new knowledge and skills at local, regional and state workshops. This is the volunteer system at work! Going For Success Americans love success stories. A large part of our popular press is devoted to stories about people who have "made it." And lately we've seen dozens of films about young people who have overcome tremendous odds to win a race, a degree, a job, a fight, or just recognition for excellence. One of the most popular of these stories is the "go for it" career of Sylvester Stallone, who wrote and acted and achieved his fantasy in "Rocky". There is lots of evidence that many young Americans are "going for it" these days. SAT scores are up. There's a new spirit of "can do" around that's , heartening. At the same time, millions of Americans are unconvinced that they can achieve their dreams. As a result, they dream, but they don't reach out for the brass ring. Often that's because they don't know how to get started, or even where to go for guidance. The fact that April 17-23 is National Library week is a good reminder that much of what we need to know can be found in books, periodicals, films and tapes in our libraries. Of course there's a big difference between 'knowing" and "doing," but knowing gives one the confidence to begin the doing. That's how Sylvester Stallone tells it. Hestarted to "gofor it" at the library. Bike Safety Bicyclists who disregarded traffic rules were a major factor in the 1,200 bicycle-car fatalities in 1981, the National Safety council said. 'Cyclists should obey all traffic signs and signals as if they were motorists,' said Donna Volatile, the council's bike safety specialist. During National Bike Safety week, April 17-23, the council is en­ couraging bicyclists, to drive with the flow of traffic, not against it. This gives both the motorist and cyclist more time to take evasive action in case of a sudden hazard. In addition, the council offers these tips for safe bike riding: 1-Never hitch ontoi other vehicles. 2-Signal intentions to turn or stop. 3-Watch out for car doors that open sud­ denly. 4 - D o n ' t c a r r y passengers. 5-Ride single file. 6-Use reflectors and lights for protection at night. Establish Job Training Areas Millions of Americans are boat enthusiasts and more join them each year. An<jl what one sees in the way of reckless boating on the country's waterways is oftep disturbing. Too many of the growing legion of boaters don't know the rules of the waves. Npw; from the U.S. Naval Institute comes the sixth edition of Farwell's Rules of Che'Nautical Road. This is the bible of the waterways, in effect, and is the right preventative medicine for tugboat captains, fishermen, holiday boaters, private boat and yacht owners. Tjiiis volume, by Commander Frank Bassett, USN, and Commander Richard Smith, Royal Navy, is one mariners should study carefully. It includes a complete text of the new inland Navigation Rules which became effective only 15 tftohths ago. - ijt also includes International Regulations which govern most of the world s water?. The two sets of rules are printed side-by-side for convenience. The rest • of the book deals with the rules of the road of water, and examines cases and court'rulings and explains whistles, lights," signals, etc., with drawings and diagrams. Do you know your flags, safety requirements, light signals, rules for fishing wi'th'nets, overtaking, passing, etc? There are hundreds of other signals, rules and proper practices to be studied. The newTarwell's" is obtainable form the U.S. Naval Institute, Annapolis, Md. ,il402; it should be consulted by more of our mariners. Governor James R. Thompson has announced that 26 regions in Illinois have been designated as service delivery areas under the Job Training Partnership Act (JTPA), the federal job training program which replaces CETA. "Local government, business and community leaders in each of the 26 regions will work together in planning and mananging training programs with funding provided through the JTPA. These Illinois communities will greatly benefit from this design and they had a vital role in drawing the map," the governor said. In early February Thompson released a proposed version of the map containing 21 service delivery areas based on recommendations from the Illinois Job Training Coor­ dinating council, Thompson's ad­ visory board for this program. For the past six weeks local officials and community leaders made recom­ mendations for amendments. The new map is final. "JTPA enables localities to have more say over how job creation programs will be used in their areas," Thompson said. "Within Department of Commerce and Community Affairs guidelines, each region will decide what programs will work best for it.' The next step in laying the ground­ work for the JTPA is for each region's appropriate elected officials to establish a private Industry Council (PIC) fnade up of business, labor, educational and community • organizations. The PIC's first task will be to work with the elected of­ ficials to choose an administering body for the region's JTPA program, the Governor said. Congress will appropriate funds for the JTPA this year, the governor said, adding that the state's JTPA struc­ ture will be in place when the training programs actually begin Oct. 1. Criteria for selecting service delivery areas were: ensuring that the area had adequate training facilities; matching boundaries with other similar training program districts; making the area served an appropriate size to ensure an effective program ; matching service areas with labor commuting patterns; and matching to the extent possible old CETA boundaries. A French restaurant in 1867 ad­ vertised "Real Live Turtle Soup." Financial Assistance BUILDING PERMITS Building permits were recently issued by the McHenry County Department of Building and Zoning to: Randall Traunick, 8116 White Oaks Road, Wonder Lake, to build an ad­ dition to existing barn. Greenwood Township. Daniel Greff, 8316 Howe Road, Wonder Lake, to construct a 3- bedroom residence at 8202 Howe Road. Greenwood Township. Lawrence Garlanger, 4617 N. Riverdale Drive, McHenry, to con­ struct a second-story addition and porch to existing residence for an approximate cost of $25,000. McHenry Township. Andrew Gvozdjak, 6917 Seminole Drive, Wonder Lake, to construct a $60,000 commercial building for an ice cream and pizza parlor at 7431 Hancock Drive, Wonder Lake. McHenry Township. TORNADO! One of the most furious end devastating quirks of nature! By learning a few simple facts and taking the proper preventative measures, you can keep disaster from catching you unprepared. Before During After A tornado sounds like the roar of hun dreds of airplanes. You'll probably get warning before the! ominous sound ap­ proaches We suggest you listen to the radio when the sky looks forbidding A tornado watch means tornadoes may be expected to develop. A tornado warning means a tornado has eelualty been sighted. For further protection, move*to your basement. Get urySer a heavy table or work bench if possible. If you have no basement, take cover in small, win- dowless interior rooms on the lowest level, such as closets or bathrooms. If you're in an office building or school, protect yourself in an interior hallway or a lower floor. Avoid auditoriums or gymnasiums or other structures with wide, free-span roofs. In mobile homes or vehicles, leave them and go to a substantial structure. If there is no shelter nearby, lie flat in the neerest ditch, ravine or culvert with your hands shielding your heed. THIS AO IS SPONSORED AS A PUBLIC SERVICE BY THIS NEWSPAPER. THE ILLINOIS EMERGENCY SERVICES ANO DISASTER AGENCY AND THE NATIONAL WEATHER SERVICE. FOR ADDITIONAL INFORMATION ON TORNADO PREPAREDNESS CON TACT YOUR LOCAL EMERGENCY SERVICES AND DISASTER AGENCY. When the skies look threatening, listen to the radio. The National Weather Service trecks all weather systems with sophisticated radar and is usually able to give edequate warning of violent weather conditions. When e watch is issued, listen to broadcast advisories end be ready to take cover. It is wise to collect e battery- powered light and radio and have family members within earshot under watch conditions Also, take your car keys; should e tornado hit your aree, your car may still be operable-but keys would be lost in the rubble. Take an inventory of ell your household furnishings end personal belongings In cese of tornado or other disaster, this inventory will be invelueble to you In settling your insurence claim. Make sure you keep your Inventory in e safe piece, like e bank safe deposit box. Closely inepect your property, in­ cluding automobiles, for damage Report any gas leeks or electrical damage immediately If your home is damaged, get in touch with your insurance agent or company In the meantime,-secure your remain­ ing property to protect it from further damage or theft. Take an inventory of the damage so you can file your in­ surance cleim as soon as possible Notify your relatives of your safety Local authorities may waste time trying to locale you if you don't send word. Limit your calls to one minute each. Do not tie up the telephone tines with un- necessary calls. Cooperete in the generel clean up of debris. You ere responsible for cleaning debris from your own property Workshops For Business Leaders Illinois is geographically located at the northeast edge of the most tornado prone region of the world Since 1950, an average of 25 tornadoes have touched down across the state annually, although there have been as few as four in 1952 and 1933 and as many as 107 in 1974. Thirty-four tornadoes hit Illinois in 1982. Each of the 102 counties has been hit by at least one tornado during this period and eight have had more than 20 (McLean, 52; Cook, 36; Sangamon, 33; Champaign, 27; Macon, 25; Madison, 24; Wijl, 24; Henry, 23; and Vermilion, 21. The months of April, May and June accoimted for 50 percent of all tornadoes since 1950. Although the life of a tornado is short and its destructive path small, while it is on the ground, a tornado can cause considerable destruction of property ai ' heavy loss of life. «*o»i "ntt0TRB» nnd| are capable of destroying solid buildings. ASorn&dofcan makfe deadly mrasles" out of innocent items such as a piece if straw, uproot large trees, and can hurl people, animals and heavy machine*? for hundreds of yards. Work For Accountability / ~ ~ ) A " • - In School Lunch Program Workshops to familiarize business leaders and government officials with programs and services provided by the Illinois Industrial Development Authority (IIDA) will be held periodically around the state through May. The day-long sessions will acquaint interested persons with IIDA's two major financial assistance programs- Indus trial Revenue Bonds (IRB) and direct loans. At all of the scheduled workshops Department of Commerce and Community Affairs Director Peter B Fox will discuss additional assistance programs the state provides to Illinois businesses. "For 12 years IIDA has helped Illinois businesses obtain the financial backing they needed in order to grow", IIDA General Manager Lee Roy Brandon said, "These workshops will enable us to reach out to more businesses and inform them of the full range of services IIDA can provide". The Marion-based authority has been issuing IRBs since 1979. Brandon said that over 4,000 new jobs can be attributed to this program. Five criteria must be met before IIDA can approve IRB assistance to a company: The project must be located in an area with an unem­ ployment rate of 4.5 percent or higher; it must be industrial or commercial; only fixed assets may be financed by the bond proceeds; jobs must be created and-or retained, and proper notification must be given to the municipality involved. Brandon said the federally tax exempt IRBs have proven very at­ tractive to investors and he urged firms who cannot afford a con­ ventional loan due to current com­ mercial rates to consider this source of financing. IIDA'sdirect loan program has met with similiar success, according to Brandon. Initiated by funds ap­ propriated by the General Assembly, loans are made from a revolving pool. The funds are supplemented by in­ terest earned on previous loans. 7-Use bike paths and side streets rather than primary traffic routes. 8-Check your bike to make sure it's still in good operating con­ dition and it still fits your body size. 9-Drive defensively. In an effort to ensure that federal school lunch benefits go only to those who are eligible, school districts will verify a sample of free and reduced- price meal applications beginning next school year, Assistant Secretary of Agriculture Mary C. Jarratt has announced. The verification requirements are the result of the Omnibus Recon­ ciliation Act of 1981, which allowed schools for the first time to routinely verify information on school meal applications. Congress passed the law because audits had shown that up to 28 percent of the students receiving free or reduced-price school lunches were incorrectly receiving benefits because of misstatements of income. "We want to make sure that free and reduced price lunch benefits are directed only to tho^cMdrenJrom families who qualify," Ms. Jarratt said. "The rule will enhance the ac­ countability of the lunch program and will reduce federal expenditures. Of course, no student who is entitled will be denied benefits." School districts will verify income information on 3 percent or 3,000, whichever is less, of the approved application on file by Oct. 31 of each school year. School officials will have five months to confirm eligibility. The rules affect the U.S. Depart­ ment of Agriculture's National School Lunch, School Breakfast and Special Milk programs. The largest of these, the lunch program, currently serves 23 million children in 91,000 schools nationwide. Of the total, about 10 million children receive free lunches under the program and about 1.5 million get reduced price lunches. "Innocence is the chief of virtues." Greek proverb "The patient conquer." Latin Proverb Know , V1, THE -c ^Weather Since the season of thunder storfns is approach­ ing, it's appropriate to look into the behavior of the cumulonimbus cloifcl, or thunderhead. It's the most active and most dangerous, of all the clouds. In the temperate zones thunderheads, which often feature a large anvil-like top, and which tower up to 30,000 to 40,000 feet, or higher, usually move from west to east. They bring with them heavy rain, and strong winds. The leading edge of the cumulonimbus, far Up above, can sometimes be seen spreading out (the anvil top) as it moves toward the view­ er. The lower edge is only minutes away when this stage is reached. Dangerous up and down drafts are known to exist in thunder- heads. Beware of lightning to the west or northwest in the warm months; if seen in the east, the thunderhead pro­ ducing it will usually pass you by. Heavy rain usually comes in the first stage of the build­ up, later lighter rain. For Your Information Dear friends. Another thoughtful gesture that can be* made for a family undergoing the sorrow of a funeral service is to find someone who will stay at home and straighten up while others are at the service. It's a surprising relief for the family to return to their freshly aired and orderly home. Perhaps light refreshments can be made ready as well. Respectfully, 1 . t tX PETER M JUSTIN & SON HJNIPAL HOMt ARE YOU NEW IN The McHenry Area? Do You Know Someone New? We Would Like To Extend A Royal Welcome To Every Newcomer To Our Area! I! CALL LORRAINE MONAHAN 385-5475 t um witemi memmmtumu i mem mmtm * oet/G No A t 'Om McHfcNRY ILLINOIS 3BS 0063 ROYAL WELCOME Know Your Area-Royal Welcome Does It Best Serfice & pro jessi° n al Dire ctory MCX WALSH, AGENT EJUS. I WALSH, BROKER INSURANCE & BONDS Or#, Auto, Farm, life RELIABLE COMPANIES SOU W. Clm St., McHenry DENNIS CONWAY AUTO, UK. FWf State Farm las. Co. 3319 W. Elm Street t iNi 386-7111 JAMES M. MclNTEE, . LAWYER AVAILABLE TO PRACTICE IN: Personel Injury /Trial* Business Corporations Will*/Probata Divorce-Real Estate Worfcntan's Compensation 3435 W. Elm Stroot. McHenry. II. I phono; 388-1440 Form Equipment ... George P. Freund, : Inc. COM - Now Holland 4102 W. Crystal lake u. Bus. 3*5-0420 Res. 385-0227 McHENRY COUNTY OFFICE MACHINES SAUB. SERVICE B RENTALS Mon.-Sat. »-5:30 Friday til 9:00 •3 Grant 5t., Crystal lake Phono: 459-1225 DR. LEONARD BOTTARI im nfchmoAd ftd -McHenry Eyas E«omloo8 Contact Lenses Glasses FHtod Moa., Tves.. Am., Fri. 4 5pm Toes.. TtwrsL, Fit. 7-9 pm Eat. 9:30-3 pm Phone: 385-4151 or 385-2252 MdHRY DENTAL CBfia DR. C J. LUDFORD DR. KEVIN WEGRZYN OPEN 3 EVENINGS A WEEK UNTIL 8:30 P.M. ft SAT. 385-1360 NEW PATIENTS WELCOME JQ££ATgRTOCOWM^ l l Q E L L I RADIAL TIRES FOR ALL CARS Europo Motors, Inc. 2311 Rte. 120 SERVICE LINE McHENRY CHAMBER OF COMMERCE 3*5-4300 FAMILY SERVICE 4 MENTAL HEALTH CENTER 4302-G West Crystal Lake Rd.. McHenry, II. 40050 815-385-4400 TURNING POINT-DOMESTIC VIOLENCE STRESS LINE McHenry County 24 hours a day. 7 d<iys a week n' AndnyawrtlfinWtlftio off Tuesday. Jl! b Callt 15-344-3944 STATE CHAMBER GOVERNMENT REGULATIONS HOTLINE 217-522-5514 FEDERAL GOVERNMENT GENERAL SERVICES ADMINISTRATION 202-755-8440 Hours: 7:30 a.m. to 5:30 p.m. week days (Ever hod a problem involving thefodoral government > and not known where to call? And than been given* the runaround or referrals by persons who meant well but didn't know how to help? Ten specialists available at this center.) NATIONAL RUN-AWAY SWITCHBOARD Illinois Phone: 800-972-4004 (For confidential conversations on problems dealing with run-away children.) MOVING HOTLINE Phone S00-424-9213 (Complaints about interstate moving by companies, buses or trains. Sponsored by Interstate Commerce commission.) NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION Phone 800-424-9393 (Answers questions about automobile safety defects or whether a particular model has ever beer recalled. Valuable for those interested in buying a used car.) ILLINOIS DEPARTMENT OF CHILDREN AND FAMILY SERVICES 24-Hours Child Abuse Hotline TOLL FREE: 800-252-2878 CONSUMER PRODUCT SAFETY COMMISSION •00-638-2646 (Operates five national lines. Answers inquires about or reporting on the safety of products from kitchen appliances to children's toys.) NATIONAL SOLAR HEATING AND COOLING INFORMATION CENTER 800-523-2929 P.O. Box 1407, Rockville, Md. 20850 (Dispenses information on solar systems for heating and cooling to anyone from architects to home owners looking for a sun-powered hot-water system.) CONSUMER PROTECTION DIVISION 312-793-3580 Chicago, III. BIRTHRIGHT Pregnant? Need Help? Counseling Service. 385-2999. 24 hours Answering Service. YOUTH SERVICE BUREAU FOR McHENRY COUNTY 4719 W. Elm St.. McHenry Phone: 344-3240 24 hours Crisis Intervention and Confidential Coun­ seling for youth and families. ILLINOIS STATE CHAMBER HOTLINE Phone: 217-522-5514 Answer to questions on gover­ nment regulations. ' MENTAL HEALTH 1-800-892-8900 Crisis Center Line for McHenry Co. 24-Hour Emergency number and professional staff wil answer your call. Sponsoring agency McHenry County Comprehensive Mental Health Service System. NATIONAL NEIGHBORHOOD WATCH ASSOCIATION " Post OHice Box 17400 Washington, D.C.. 20041 Phone (703) 471-0404 McHENRY COUNTY CETA OUTREACH CENTSR 444 Russel Ct. Woodstock.il. 49098 (815)338-7100 JOB TRAINING OFFERED McHENRY COUNTY ASSOCATION FOR THE RETARDED Robert G. Lambourn, Executive Director Phone: 344-1230 ALCOHOLICS ANONYMOUS (815) 455-3311 McHENRY COUNTY SENIOR CITIZENS COUNCIL 800-892-3272 Monday through Friday, 8:30 a.m. to 4:30 p.m. PRAIRIE STATE LEGAL SERVICES. INC. 800-942-3940 Free legal representation in civil cases to low income persons. Landlord-tenant disputes, domestic violence or improper denial of benefits such as Social Security, Public Aid. Food Stamps, General Assistance • Unem­ ployment Insurance