OAKVILLE BEAVER Wednesday, April 1, 2009 · 10 Buick and Jaguar Tie to Rank Highest for Vehicle Dependability Carguide Magazine Metroland Newspapers Buick and Jaguar each rank highest in vehicle dependability in a tie, according to the recent J.D. Power and Associates 2009 Vehicle Dependability Study. Buick improves from a sixth-place ranking in 2008, while Jaguar improves from 10th place. Following in the top five rankings this year are Lexus, Toyota and Mercury. Toyota garnered five segment awards, more than any other nameplate in 2009,for the Highlander, Prius, Sequoia, Solara and Tundra. Lexus followed with four segment awards for the ES 330 (in a tie with the Acura RL), GX 470, LS 430 and SC 430. Lincoln captured two awards for the Mark LT and Zephyr. Models by Acura, Buick, Dodge, Ford, Honda, Mazda, Buick and Jaguar tied for top spot in the recent J.D. Power and Associates 2009 Vehicle Dependability Study. This is the 2010 Buick LaCrosse sold in Canada as the Buick Allure. Mercury, Nissan and Scion each rank highest in one segment. The study, which measures problems experienced by original owners of threeyear-old (2006 model year) vehicles, has been redesigned to include 202 different problem symptoms across all areas of the vehicle. Overall dependability is determined by the level of problems experienced per 100 vehicles (PP100), with a lower score reflecting higher quality. The study found that the frequency and severity of component replacement has a particularly strong impact on customer loyalty intentions. Component areas for which the impact is greatest include engine and transmission. When engine components are replaced or rebuilt, just 11 per cent of cus- tomers state that they definitely intend to purchase or lease another vehicle of the same make, compared with nearly 40 per cent among owners who report replacing no components. The study also found that Buick, Lincoln, Mercury and Jaguar owners are less likely to replace components than owners of other vehicle brands. While component replacement rates are similar for premium and non-premium makes, there are notable differences between vehicle segments. Owners of models in the premium sporty vehicle segment are least likely to replace components, while owners of models in the van segment are most likely to replace components. MUST PRESENT THIS COUPON TO RECEIVE THESE SPECIALS FREE WASHER FLUID WITH EVERY XC60* CITY SAFETY ROAD TEST XC60 PRICE STARTS AT $45,495** Phone: (905) 825-8088 www.volvoofoakville.com *While Supplies last. **Freight and PDI, $1,650 extra. Taxes and other fees may apply. Visit Call for details. ONLY AVAILABLE AT THESE FORD STORES WHEEL ALIGNMENT 50off 0 % OFFER EXPIRES APRIL 15