20 - The-Oakville Beaver/Wednesday February 22, 2006 I VOLVO o f O a k v il l e D riving t o w a r d s A utom otive P e r f e c t io n "Cars are driven by people, the guiding principal behind everything we make at Volvo, therefore, is --and must remain - safety." Assar Gabrielsson and Gustaf Larson, the founders of Volvo The reputation that Volvo has built for safety is world wide, and one that has given Volvo a competitive advantage in the Luxury car segment. Volvo of Oakville builds on that reputation and takes it a step further by focusing on the customer experience at the dealership level each and every time. "Hie automotive industry is extremely competitive, customer expectation continues to increase, therefore it has become even more critical for dealership personnel to understand what customer expectations are, and to deliver. " says Alex Harkins General Manager at Volvo of Oakville. There are so many options and so much w information available to customers today, that our staff has to be prepared and committed to put the customer first every time. In the end, the only thing that matters is how the customer perceives our staff as well as our staff s commitment to serve them." As the General Manager of Volvo of Oakville, Alex Harkins has experienced the winning mixture of Volvo's stability in engineering and design, as well as their desire to continually evolve each model, striving for greater results and rewards for everyone who will ultimately sit behind the wheel. Any successful leader must surround themselves with a team that is dedicated to achieving results, and Volvo of Oakville is no different. The same eye for quality that has gone into each automobile, has also gone into the assembly o f a staff that Alex feels is second to none. Says Alex, "Our commitment to cotitinually improving our processes T h e s k ie s and ongoing training for our staff to ensure we consistently deliver exemplary customer service is reflected in our dedication to meeting and exceeding the standards set by Volvo of Canada, and Volvo worldwide." As the people of Oakville certainly deserve. W hen it comes to understanding the expectations of the community, Alex knows first hand how much of a challenge this could present, but also r e m a in as b r i g h t as t h e f u t u r e f o r V o lv o o f O a k v i lle feels it can be very rewarding. A lifelong resident of Oakville, Alex believes it's quite simple "The residents are great people and very reasonable. All they want is to be treated fairly and with 'respect. If we can deliver that type of experience consistently, everyone wins." "At the end of the day, that is the secret to the success of any long term relationship." 2006 VOLVO XC70 THE 2006 VOLVO XC90 THE 2006 VOIVO V70 & S60 AWD SPECIAL EDITIONS NOW ALL-WEATHER, AND ALL-LEATHER. NOT ONLY IS THE XC70 A GREAT LOOKER BUT IT ALSO HAS A N . ABUNDANCE OF TECHNOLOGICAL BREAKTHROUGHS, LIKE: VOLVO'S ELECTRONICALLY CONTROLLED ALL-WHEEL DRIVE SYSTEM WITH INSTANT TRACTION"-'. ITS STYLE AND INTELLIGENCE AT ITS FINEST AND iT CAN BE YOURS FOR JUST $XXX/MONfH. PI US RIGHT NOW YOU CAN ENJOY NO-CHARGE LEATHER INTERIOR. VISIT YOUR LOCAL VOLVO RETAILER TODAY. . ADMISSION IS USUALLY $2,500, BUT FOR YOU, $ 1 TAKE YOUR FAVOURITE MOVIES ON THE ROAD FOR THE: WHOLE I ' I P ® FAMILY TO ENJOY- W M A NO^ARGE. REAR SEAT ENTERTAINMENT | H P * ALL-WINTER SAFETY IN AN ALL-PERFORMANCE PACKAGE. SI S m THAT THE SWEDES ® 8 A THiMG OS TWO ABOUT WiSTER S § THE NEED VO LVO for life COMFORTABLE GO ON, PRESS FLAY AND ENJOY THE DRIVE! WL. :T H ^{^d f* ^L E fQ f?A i« O T JM e:R N Q « f4 d R E ^V O W O C ^ D A -C C 3 ^: O lt VIStT.YOUR LQCAl VOLVORETAILE^ fOR A TEST DHtVE BEFORE ThEVRE GO^E , , u j ^: V O LV O O F O A K V IL L E 7 7 0 P a c if ic R o a d , O a k v ille (8 8 8 ) 5 5 1 -9 4 9 7 w w w .v o lv o o f o a k v ille .c o m 'All vehicles come with Volvo, 5 yearA 60,000 kilometre limited pre owned warranty from the original in service date. Preferred financing available from 2.8% through Vplvo Financial Services on approved credit © 20 0 6 Volvo Cars of Canada Corp. "Volvo, for life" is a registered trademark used under licence by Volvo Cars of Canada Corp. Always remember to wear your seat belt. Visit volvocanada.com