14 THE OAKVILLE BEAVER we've Qot Canada On The Run HaltonHealthcareServicessurveys OTMHandMiltonhospitalpatients Friday, August 11, 2000 Halton Healthcare Services (HHS) would like to know what the public thinks of its two sites -- Oakville-Trafalgar Memorial and Milton District hospitals. Inpatients from May, June or July of 2000 have a good chance of being asked for an opinion about their hospital stays. "Knowing our patients per ceptions of the quality of service and care they received can real ly help us," said HHS President and chief executive officer John Oliver. `T he results will provide us with a better understanding of what we are doing well and where we are not meeting patients expectations. This information will help guide our future directions and improve ments." The patient satisfaction pro gram is part of HHS' quality improvement program. HHS is working along with Parkside Associates Inc., a com pany that specializes in cus tom er service tracking for healthcare organizations. HHS will be provided with comprehensive reports from each hospital program. Over time this will indicate trends occurring in specific services. The mailed questionnaire will ask the public to evaluate staff courtesy, admission process, nursing staff, physi cians, communication, hospital care, returning home, staff skill and the cleanliness of the facili ty using a three or five point scale. It will allow space for per sonal comments. A similar survey was used recently to evaluate the care patients received in the emer gency departments of both hos pitals. WALKING CLINIC This fully integrated walking program enhances the benefits of walking and turns walking into a workout. u ik o m t A u g u st 2 8 - O cto b e r 16, M o n d a y s a t 6 :3 0 p m MARATHON Learn the benefits of our run/w alk program in your marathon trainingl S e p te m b e r 19 - J a n u a r y 9 , T u esd a ys a t 7 :0 0 p m FOR WOMEN ONLY A program designed for women, by womenl This program uses running, walking, stretching and health education to provide the tools for long last ing fitness. RYKA. A u g u st 21 * O cto b er 3 0 , M o n d a y s a t 7 :0 0 p m LEARN TO RUN This program teaches you the basics of running, nutrition, goals, injuries, pacing and morel S e p te m b e r 16 - N o v e m b e r 2 5 , S a tu rd a y s a t 8 :3 0 a m 10K TRAINING CLINIC This clinic is designed to prepare you for a 10K race. The program was developed for a variety of time goals. 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It's easy to qualify! Come in and visit us fo r complete details. - W hy Oakville's Betty Rose carries the torch for this community. Betty Rose is always thinking of others - like the 120 people who have a developmental handicap and rely on Community Living Oakville. This not-forprofit organization operates 10 group homes, four skill-development programs and runs several special sports and social activities. For the past four years, Betty has spent much of her spare time visiting with the many friends she has made there, accompanying them on outings and helping them however she can. Along with colleague Harold Wrong, Betty rallied support from others she works with to help fix up group homes and gardens, and raised funds on behalf of Community Living. And when the group's Special Olympics T-Ball team needed uniforms, Betty (1 to r) Back: Harold, Blain and Betty. Front: Alfie and David went out and found them. No wonder this year she was asked to participate in their Special Olympics Torch Run. "The welcoming smiles when I arrive at the Centre are a reminder that the simple pleasures in life are what really matter," says Betty. Betty and Harold work for Royal Bank in Oakville. They're just some of many Royal Bank employees across Canada who take time out to help in their communities. And we'd just like to take this opportunity to thank them for doing ROYAL BANK what they do. FINANCIAL GROUP ) Registered trade mark of Royal Bank of Canada Im a g in e ^ A N ew S p irit o f C om m unity |