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W ËiÎÉIEE à P1KS E SDAY. JANUAIRY 10, 1990, PAGE 25 *Durham College Cu.stomer. service seminar in February «'Customers are our Business,' an innovative customer service seminar, is being presented half days at Durhamn College on Feb. 13, 14 and 15, 1990. Frances Gunn, who developed the program, delivers a comprehensive- -customer service approach. Gunn's seminars are characterized by their energizing delivery and application-oriented exercises. Hlighlights include: how to turn problems into opportunities, four truths about communicating with cuEtomers and how i-o rieogrize what makes or breaks each customer contatct. Sharon Babbs, manager of Durham's Management Centre, feels the new half-day format is tailor-made for business and industry and .a]lows managers and front-line employees alike to participate in a unique training program without putting undue strain on their work envirenment. For more information on tis seminar offering, phone the Durhamn Colege Management Centre at 576-0210, ext. 453. In memory of.. WivTH money raised from a dance in and Andre Marois presented Deb October, (from left) West LYnde pub- Filp of the United Way with $100) lie achool grade 8 teacher Ted toward the campaigu. Hampton, students Katie Shearer aut. o vIO.Fr. Prm. photo Durhanm College's board of governors, at its Dec. 13 meeting, passed a resolution in memary of the 14 students slain at Ecole Polytechnique in Montreal. The resolution read "In the memory of 14 students for Ecole Polytechnique, we at Durham College rededicate ourselves as educators, to do all we can to, remove barriers to the full and equal participation and security of women who learn,, work and live in our college and in society aù large." The president of Durham College sent a letter, to the studlents and staff 'of the University of Montrea] stating "Durham College joins the rest of the, nation 'and indeed the world in sharing inyour tragedy. May you and the victims' families eventually find solace in God's blessings." The college flew its flag at haif niast, mourning the loss cf the Montreal students. Stirling new chairman Dorothy Stirling cf Oshawa was elected chair-man cf thie Durham College board cf governors at the Dec. 13 meeting, succeeding Bob Fair cf Port Houe. Stirling is a graduate cf. the Univercity cf Toronto, and was a secondary school teacher for several yca's9. She lias been active in community affairs, and is a past president cf the University Women's Club cf Oshawa and District,,and a past chairman of the Oshawa Public. Librar Board. Stirling was previou sly vice-chairman cf the Durham College board. Fier term as chair began Jan. 1. 96.9% employment rate Durham College's 1989 graduating class had a 96.9 per cent emploympnt rate in their first six menths after graduation, 85.3 per cent in positions related ta their course cf study. Out ef 47 post-secondary prograins offared at Durham College last year, graduates from 30 progranis are 100 per cent employêd. About 46 per cent cf Durhami grads accepted positions in the Durham Region whiie 43 par cent were employed in the Toronto area. Starting salaries have shown a rise. In 1989, 33 programs show median salaries cf over $20,000 a year, as comparad te, 19 progranis in 1988. Over 830 graduates were included in the survey. Durham College offers programs in applied arts, business, technology and health sciences. W inter programs offered It's-net toc late -to sign up for one cf the many winter progranis offered by, the. Durhami College Management Centre. Over 100, ceurses/seminars are schedulad tô\rovide you with the opportunity ta increase your skills in the rapidly changing business environment. Microcomputer and train-the-trainer workshcps,. small business develcpmant and bookkeaping courses are just a few cf the programs offered. Many cf the, classes begin the week cf Jan. 23. Early registration is advised, as many courses are filled before the first day cf class. Registrations are accepted by telaphoning 576-0210, ext. ,453 or toîl-frea 1-800-668-5843 'ext. 453, or in person at the Oshawa Campus, 2000 Simcoe St. N. To obtain information on ail the prograins cffered, refer toaa ccpy cf the Winter Continueus Learning Cala'ndar available at thltelge and lcaàl libraries.-_ Separate sehool teaùhers Tals resume, work.. to rule continues> By Scott Laurie Durham Region elementary and secondary separate sehool teachers were ta return ta the bargainig table this week as the work-to-rule action by teachers continues. Mediation was ta be held on Tuesday for secondary teachers and on Wednesday for elemen- Bot grupshave been without a contract since Aug. 31 of Iast year and the work-to-rule action began on Dec. 22. Mike O'Con- nor, chief negotiator--for the tea- chers, indicated "aIl extra-curri- cular activities will end during the action and teachers will be spending only their mandated time in the schools.» Wbitby trustee Catherine Ibn- ney, chairman cf the separate school board, stated she- was optimistic that the dispute would be settléd but îndicated that the board '*~as prepared ta, keep schools open in the event cf a strike. She said if the teachers strike, Language classes resume Classes for English as a second language, at the Oshawa-Whitby Community Language Programs, resumed on Tuesday, Jan. 9. New students are welcome. Classes are held at Centennial United Church, 19 Rosehill Blvd. (corner cf Bond St. and Rosehili Blvd.), Oshawa from 9:30 - 11:30 a.m. on Tuesday and Thursday mornings and at St. Mark's United Church, 201 Centre St., Wihitby (corner cf Centre and Coîborne Sts.) from 1:30 - 3:30 p.m. on Tuesday and Thursday afternoons. The community language programs are co-sponsored by the Durham Board cf Education and the Ministry cf Citizenship. Classes are available in the basic, intermediate and advanced levels. The emphasis is on practical language through conversation, reading, and writing. The English classes are geared te teach English te, people who either speak ne English, or who have difficulty with the language and wùF"i to acquire fluency or the abil;uy ta, read or write the language. New students are welceme -and the preschool has openings as well Né stdents wishing to register' should corne te the program. at the aboya locations on Jan. 9. For further information cali Glanda Brown at 723-6528. the prinicipals and -vice principals wiIl bé at the schools *and replacement workers will.- ha hired. The individuals hiredWil not hold teachers' oertificates and will have supervisory status Yonj, Ryan, president cf the Durham elementary branch -ctf the Ontario Enghsah Catholie Teachers Association, declined ta comment on the teachers' future plans until the meetings were completed. Ryan outlined the bones of contention as insufficient stafring and wage comParability. The tea- cher-to-class-size raitio is <«quite out cf proportion," accordini ta, Ryan, and requir# a ch ange.. With regardtawagsthe tea- chers are looking te ' pad salaries that -are comparableta those paid in Metro Toronta. The board prefers ta use Peter- boreugh as a cemparison and Ryan feels this is unacceptïhle.- Denis O'Co'nno'r H.S. Tanya-Trinkaus Tis week wekcomed Denis O'Connor students back to sehool from the Christmas hdhidays. Two weeks of rest were enjoyed by ail as exams start the week after next. This. is the last full week of regular classes at DO'C Today our OAC students will be returni *ng from their three-day religious ketreat at Teen Ranch. rm sure they ail had a great time. Jack ("oie, who was vice principal for the past two years, is no longer, at DO'C. Before the Christmas holidays, he -accepted the position 4f principal of continuing education and began bis new duties. tis week. Ail. of the- students and staff are very sad that he is no longer wiýh us, but would likeè to wish hiin the best of luck as he takes on bis ne}1V responsibilities. I'mCo dent ýthat 1990 will be a great year at Denis O'onnor so joi e ~t week and read al -about it.