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Gienwood, ,trc FROMPAGE .e8 That je' accomplished by providin a >hands-on en grnent in whichthe'viitor caàkctually tauch a, fish, wtch aÇL pooli of trout go into a feeding fre y while toésing flih pellets inta h aets aqueculture, knoWedge on a push-button quiz -,., boerd, and view, -the mn phnotographs that chronicle the lfecycle cf the trout. You can also see the methoda aquaculturistsuse ta ris' tou at the, hatchery. -',,ight now je i so awing season," indicates rant as brother Glen points eut which of -the ,female 'trout are, readY -ta produce their eggs. Sa, this time of year jeparticularly- good ta learn how theegar extracted,,andmixed- with the "milk' of the maie -in,the proces of producing offspri ng. The aquaculture centre .aiea has -a theatre -where visitors c an watch a video aou roktroutl as well as a cartoon for the kids j about an 'old Indianý tale o n how the rainbow trout came té receive its v-ibrant colors. The original' function 'of9 Glenwood jestUR vermuch alive,1 accordÏng ta Grant. 'Tou, can buy, fresh trout on aà,aily basis,- we"re open yearround." Perhaps one cf their» biggest custamers these days je. the )ut ha tchery.," Minlstry of aurlResurcs which bu.lagequaniiso trout to r etck lae antd streams thrwoughout the province. Grant poinits out the work o places. like Glenwood' is more imprtat than ever as pollution a aid rein continue ta kil, off the ish, population. - ,Grant says future plans fàr the "facilty include an environmental. section tô ýexplain ta the -public what happens tq the fish in its naturel su'rro'uncdings, .and ta show people howtheycen better the environinent., 'Were trying. to promote the tourist endcf it,"i says Grant. If the sum mer -was ,eSW.indication, they're well on their way. During' the past season, visitors have corne from 15 different countries.. Tourists .finid out '.abo t. Glenwood frorn flyers available at information centres and at.other tourist attractions in the region. With autunin arrived, the fccus. is: on school groups, cub packs and the. like.- .Were doing bookings right now," Grant says.. The- Glenwood. Trout Hatchery Aquaculture- Centre is open daily, exoept Monday, from 10 a.m. ta 5 p.m. The facility is nestled'iri the countryside just west of Ashburn on Degmar Rd., north of Myrtie Information' for bookings" is available. by calling 655-4352., YO VUR, BUSINESS:@ Customer ca*re FROMPAGN 8 emotionsend experiences.,people have w'hen ,they, interact with one another," says Pearce. "We have a natural tendency ta personalize, such relationehipo." Personalized care is exactly the reason customers are flockIng ta agflijlIinResqMany13!.are.,-, tired cf the, anonymous treatment they receive in larger establishments., You_ should be flatt'ere'id tht lrge ,stores are 'boutiqin( 'ta imitate emal business.- -Owners of eomaller business often get intd it so that they can offer- personal s ervice.- (You arýe aiea , more .highly ,motivated ta cere.-for .the customer because.. everyone -Who walks in the door je your living.) tut interme cf managing the customer, relationship, Ganong Mansfoites up ta the individual owner ta -set the customer care standards." The measure of how well you care for- your- customers je how well 'your business je, doing close ta the grassroots -- your customers - means you are probably more able th change with changing customer needs. Having a emaller infrastructure meansyou cen, be more fleible. You can alec be more responsive by adapting quickiy., Problems may arise when the store owner needs help. How can you, expect the same e from your employees? Customers-tend ta corneta emaller.enteçrprises expecting to- meet a specialist - whether, you are a* bedding shop or a eaul manfacurr. They want ta meet -a .,knowledgeable 'salesperson. They want ta know that you care about them. Sa managing your relationship with customeirs jeini large part the "culture" you create. for. your employees. Cuetomner* care really je "empiloyee-care." Stiyou do need ta desi gn a custmer arepirograin that embraces all aspects of your relationehips with customers ý including acknwedeent, selling, transacting,- follow-up anid returns. A emal manufacturer should have an after-salesservice programn in placé. In the end, however, you must simply care for your customers. Nothing replaces sincere, honestý intereet in. the, needs--of.- the cu stamer. .m Foas LindaGaogpit "Out, "Customners 'vote with, their feet." ,if they, feel you - are .nc* interested . in them,' they will exercise their right ta vote ýand> * walk next door ta your competitar. 'Gaod momlng, madam. I wonder Il you'd mind making your entrance .again sO that -- W1T~XB~E ¶~ESWEDNESDAy, OCTOBER 10,1990, PAGE 19 4 1 A. J CHtECKSTOIlE LOCUl ISUNDAY OPENINCS a' PRICES EFFEI SUNDAY** ou SATURDAT OCT. 13 Yh en The. Stars, Corne ( Th-e -Prîces Corne Dow POWDERED LAUNDRY, WITH BLEACH, SCENTED OR PHOSPHATE FREE Detergent tidayl IoN F-ORI CVIVEI PI 8 - 10 LITRE BOX WITH COUPON BELQW', FROZEN SOFT SEETENED 100% VEGETABLE OIL Jaffa Crown Chef m'-aster Orange JuceMargarine.- 34tmL TIN 454 gTUB LIMIT: 4 TINS PER FAMILY PURCHASE LII 4TBPEFALYP CHS FROZENI SEECTED VARIETES, INCWDINO MAC iCHEESE READY-TO-SERVE, SELECTED VARIETIES Savarin.TV.Habitant Meat.,Pies IJSou p 20g PACKAGE 796 mL YIN UMI' 4 PACKAGES PER FAMILY PURCHASE L..UM:r4 TINS PER FAMILY PURCHASE PRODUCT OF, CAUFORNIA, NO. 1 CW RU MCANAA'INESTGRam w5EEm ONELES Sweet Black -Top. Ribier Grapes .SirloinSteak 218kg 8.13k'g Ib @99 lb3.69 [îrH THIS SVEt10,WITH THIS SVE-1 T.icë Dtergnt fl état ýQuakMer Oats IUMMn 1 box per cupo.IIl m g p et R- E I TH THIS SA VE 75 01 W ITH I S S V iCOUPON CNITE COUPON~ ~ SAE IUncle Ben's Rice I Squirrel Peanut Butter I 2 igPKG I7 eJ 3B9-94 M99 cturersI td ice 4-Piece Set 370:1:9,~~,~i QIJEEN SIZE AMIAi tA 4-Piece Set 40" 14%. vvjj Ie:IIe KI~NG SZEUn9~ 4-PkeceSet 69,,99 64s ~ SQi{ RD.S.s , HI TB a ý UMM@