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«tfaÿaiavùV^fc» 20 The Clarington/Courtice Independent, Bowmanville, Saturday, August 10,1996 Here's What Movers' Customers Should Expect A Bill of Rights by Paddy Bateman Once can hardly pick up a newspaper or magazine, listen to a radio or watch a television news show these days without seeing or hearing about some individual or group and their rights. So, given that they're such an important issue, what's wrong with the concept of having having a Moving Bill of Rights? You know, a formal declaration declaration of the rights and responsibilities responsibilities of each party associated with a household or business move. I tossed the question to Mike LeSage, the marketing and sales VP of Allied Van Lines, one of the country's biggest and best-known moving moving organizations, and he's in favour of such a declaration, so long as it's written in clear, simple, straightforward lan guage. He calls it a "printed handshake" kind of document that leaves no room for questions. questions. "Just about eveiything you'd want in a Moving Bill of Rights is probably- already located located somewhere in the written material that movers and their customers jointly sign," he says, "but you might have a bit of a time winnowing it out. Contracts are, of necessity, legal legal and binding, agreements drawnup by attorneys. And while that means they're usually usually accurate and fair, and adhere strictly to the law, it doesn't necessarily mean they're entirely entirely easy to understand, even though any client of ours can always have a line-by-line explanation explanation from their moving consultant anytime they wish." Allied has operated for PETER KOWAL Real Estate Limited Broker 52 King St. West r Bowmanville Phone: (905) 623-2453 Fax: (905) 623-0136 SERVING BOWMANVILLE AND AREA SINCE 1955 FIRST AD! Desired bungalow in quiet area of BOWMANVILLE. Living room, kitchen, dining area, 2 bedrooms and bath on main floor. Gas fireplace in finished basement. Nice 45' x 130' lot. PAVED DRIVE!! ALUM. AWNINGS!! MAINTENANCE FREE!! PATIO!! By Appointment Only - CALL Peter Kowal, Broker. BUILDING LOT ON HWY. #2 East of Newcastle! 118 ft. frontage - .99 acre in size, with well. TIME TO MAKE A DEAL! CALL Peter Kowal, Broker. ©j.p. Real GROUP Estate with Betty Smith If you're thinking of buying or selling and looking for an experienced realtor to assist you, please give me a call. I can be reached at Sutton Group-Dynamic Realty Inc., 129 King St. East, Bowmanville, (905) 697-1700 (24 Hr. Pager). Agency and Agency Disclosure Realtors work within a legal idea known as "AGENCY". The law of agency, is the most important branch of the law with which Real Estate practitioners practitioners come in contact. When someone acts on behalf of another party, he or she is legally considered to be an extension of that party. As that party's AGENT, he or she is obliged to look after the best interest of that person (known as the "client" or "principal") and to obey all lawful instructions instructions of the client. Agents owe clients their primary allegiance but it is to be stressed that they owe third parties (eg. customers) the ethical ethical duty to be honest, the legal duty not to misrepresent and to exercise due care when offering offering advice or answering questions. There are a number of dif ferent agents/clients/customers relâtionships that exist in the complex world of business (real estate included), but all work on the same principle. In the Real Estate marketplace today, the client can be the Purchaser or the Seller and in ,the case of "Dual Agency" the client will be both. It is mandatory for Realtors to fully disclose, in writing, to all parties of a transaction, the exact nature of the agency relationship relationship that exists and the nature of the service that the member will be providing. So, prior to buying or selling, meet with your Realtor and have him or her explain to you the intricacies intricacies of Agency and Agency Disclosure. Your comments and questions questions are always of interest to me and I would welcome the opportunity to serve you. ©J.P. some time with an informal Moving Bill of Rights that's been carved by the time and experience that comes with managing virtually hundreds of thousands of moves all around the globe. Their people are trained from Day One to never forget that they're not just moving household goods, office office equipment, or other intangibles; intangibles; they're moving people, families and companies,. I asked LeSage what he believes believes belongs in a formally declared declared Moving Bill of Rights. His response was clear and to the point. "Simple truths, simply simply told, that leave no room for doubt." And what are his simple truths? What rights do people who are being moved have that shouldn't be abrogated? "If you're being moved by a professional organization," he says, "you have the right to open, honest communication; there should be neither secrets nor surprises that are in any way avoidable. "You have a right to be moved with care and consideration consideration for your needs .and wellbeing; wellbeing; promises made should be kept. "You have a right to a fair and equitable price for the services services that are delivered; needs should never be the fiscal foundation foundation of a move, only service and performance. "You have a right to question question anything troublesome, and the right to prompt, efficient, cooperative and cordial recourse recourse when differences arise; the solution to any problem must always be equitable and reflect facts, not feelings." LeSage sees any moving experience as much a moral contract as a legal one. "The bottom line," he says, "is trust. If you don't truly believe believe that the choice you've made in a mover is comforting enough to walk away from your goods or belongings, and leave them in the total care of those you've hired, then you probably should re-think your situation before you sign on the dotted line. "Personally", he adds, "I've moved several times, with and without an Allied agent, and I've never signed a contract until every little itch has been scratched. I've never once been disappointed, not even when problems arose, because they were always resolved to my satisfaction. In my view, that's the kind of feeling you should have when you're getting ready to make a move, and it's the kind of feeling we try to engender in everyone we deal with." Though Allied hasn't yet formalized its Moving Bill of Rights, LeSage reports the event is under serious consideration, consideration, and might even be announced announced in the late fall. The time, he says, is necessary to assure that everyone associated with the company, from back office staff to sales people and those who schedule and make the move, buys into the belief that goes behind the words. "The people are the binder in any credo of this nature," he • says, "and when our people agree on how we're going to treat and serve all those people we have and want as clients and customers, then we'll have a Moving Bill of Rights that will stand the test of time." Fun at the Caesarea Regatta There was only one float at the Caesarea Regatta Parade on Saturday, Aug. 3. On the float are Brent Paradise and his brother Michael (dressed as a tree) and brother Steven Steven who helped to build the float and drove the mower. Panel Discussion Aug. 13 Review Rights of Tenants and Landlords The Housing Services Network Network of Durham Region will be holding a panel discussion on the proposed Tenant Protection Protection Legislation. The forum will be on: Tuesday, Tuesday, August 13, 1996, at 7:00 p.m., St. Joseph's Church Hall, 1100 Mary St. N. (Beatrice and Mary), Oshawa. The proposed Tenant Protection Protection Legislation includes changes to the Rent Control Act and the Landlord-Tenant Act, which affect the Ontario rental housing market. The speakers, representing both landlords and tenants, will Kidney Foundation Looks for Volunteers The Kidney Foundation of Canada - Central Ontario Branch needs volunteers to sell peanuts and gum drops for our Fall Halloween Campaign. Interested individuals would have a choice of either selling to friends, family, coworkers, coworkers, and neighbours or participating in a sales day. Sales days occur at various times and locations throughout the Greater Toronto Area in September and October and are ideal for groups. Both buyers and sellers have the opportunity opportunity to win many prizes,. Come join the fun! For more information, information, please call Roula Gianni- dis or Joan Montgomery at (416)445-0373. be discussing several of the major points of the legislation, which is to be introduced in the Legislature this fall. A representative representative from the Ministry of Housing has also been invited to provide information and answer answer questions on the legislation. legislation. Landlords and tenants attending attending the forum will have a chance to express their views as well. "This proposed legislation will affect every residential landlord and tenant in the Province. The views expressed at the forum will be forwarded to the government committee which is holding public consultations consultations on the legislation. This will be an excellent opportunity opportunity for landlords and tenants of Durham Region to provide their input to the government on this very significant piece of legislation," said Joan Skelton, Skelton, Chair of the Housing Services Services Network. Anyone interested can confirm confirm their attendance by calling 686-2661. SltStt GROUPi sutton group- dynamic realty inc. WON'T LAST $147,500. Chet Jackson Lovely 4 bedroom, 4 level, fully finished sidesplit on a 100' x 150' nicely landscaped lot. The hollywood oak kitchen features sky-light, breakfast bar and walkout to large deck. The spacious family room has a wood burning stove. The dining room is elegant with french doors and oak floor. The above ground pool is surrounded by decking. There is also a rec. room and yes, Gas heat. Call Chet Jackson* 697-1700. Bob Craig Janet Mulder 4 CHANTEL CRT. 4 bedroom home in move-in condition on quiet court in Bowmanville. Close to 401, schools, and all amenities. Immediate possession. For more information call Bob Craig or Janet Mulder 697-1700 129 King Street East, Bowmanville (905) 697-1700 ©j.p.