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The Canadian Statesman, Bowmanvillc, June 3,1998 Section Two Pace 5 Call Centre Certificate Program At Durham College Skills Centre "9-1-1 is the quintessential quintessential customer service centre," staled Theresa Virgin, Communications/9-1 -1 Manager, Durham Regional Police Service. Ms. Virgin was one of the guest speakers during the information session held on April 12th at Durham College Skills Training Centre. "Customer Service Representatives working in call centres need excellent excellent skills in customer service, service, communications, voice intonation and clarity, clarity, as well as using multiscreen multiscreen data bases." The coll centre industry is Canada's fastest growing according to a 1997 survey The call centre industry is Canada's fastest growing growing with, according to a 1997 survey by Coopers and Lybrand, 5000 call centres across Canada, 65% of which are located in Ontario. Each of those call centres employs at least ten agents making a total of 130,000 full-time representatives across Ontario. In the Durham Region, there arc approximately 10 established call centres employing 10 or more agents. Durham College recognizes recognizes that in today's fast- paced economic environment, environment, businesses arc always looking for ways to increase customer satisfaction satisfaction and boost their sales, while spending less time and money in the process. Business and government have identified call centres as cost effective, yet personal, personal, customer service and direct marketing tools. Call centres provide more than a service for business developers, suppliers suppliers and consumers; they arc also a new source of exciting careers rich in opportunity and potential. "During the information information session at Durham College Skills Training Centre in Whitby, I was able to identify that this is the career for the future," staled Deborah Ash, resident resident of Whitcvalc, Ontario. "I will be starting the Call Centre Certificate Program on May 25th, after which I will be a Customer Service Representative. This will open up new doors integrating integrating the computer field and the telephone which is the new trend for business and jobs." Call centres play an important role in the future of customer service, sales and marketing. Fibre optic networks have linked business business developers, suppliers and consumers together to allow call centre access to a world-wide base. Today's eall centres provide: The Central Lake Ontario Conservation Authority is hosting a public public open house on Monday, June 8, '98 at the Fire and Court Building/Comm unity Centre to launch the Bowmanvillc Creek Watershed Management Aquatic Resources Management Plan (ARMP). "The management plan is aimed at maintaining, protecting and enhancing fish habitat of the Bowmanvillc and Soper •Twenty-four hour 911, Kids Helps Line and automobile automobile assistance. • Customer Service ranging from banking, general inquiries to complaint complaint resolutions. • Employee care such as administration of savings, savings, pension benefit plans and training registration. • Help desk support for computer software and hardware troubleshooting. • One stop shopping for goods and services. • Value added services including trend analysis, detailed reporting, competitive competitive analysis and marketing marketing intelligence. • Telemarketing, including inbound and outbound sales, data order entry, lead qualification and generation programs. Durham College Business and Industry Development Services, located at the Skills Training Centre in Whitby provides quality Customer Service Representative training. For more information information on the program, please call (905) 721- 3340. Creek in Clarington," states Perry Sission, Director of Environmental and Engineering Services at CLOCA. "Upon completion the management plan will provide provide recommendations for land stewardship, land use planning, specific watershed watershed projects and fisheries management. Public involvement is a key, the first open house will provide provide background information information about the watershed and will explain the project project development process." At the open house, information boards will be on display and background materials will be available along with a questionnaire for visitors to complete. CLOCA representatives representatives will be on hand to answer questions and follow up on requests for additional information. The Aquatic Resources Management Plan is a cooperative effort between CLOCA, The Ontario Ministry of Natural Resources and The Department of Fisheries and Oceans. If you would like more information concerning the open house or if you arc unable to attend but would like information forwarded to you please contact Samantha Mason or Jeff Andersen at the Authority office (905) 579-0411 ext. #23. Dogs and Cats Only Animals must be healthy and over 4 months of age PICKERING Monday, June 8th Clinic Hours 1-4 p.m. Pickering Village Arena OSHAWA Tuesday, June 9th Clinic Hours 11-2 p.m. Oshawa Children's Arena BOWMANVILLE Wednesday, June 10 Clinic Hours 1-4 p.m. Garnet B. Rickard Recreational Complex Animals must be properly restrained on a leash or in a carrier Fee $ 12.00 per animal - CASH ONLY The Rabies Clinics are sponsored by the partners of The Animal Emergency Clinic of Durham Region. The Partners of the Animal Emergency Clinic will not be responsible for any loss or personal injury to any animal or person attending the Rabies Clinic. p June 8th Open House For Bowmanville Creek Watershed Study New Driving Range Opens Sharon Callaghan and Betty Bowkcr work on their swings at the Quarry Lakes Golf & Recreation Centre now open on Regional Road 57 just north of Bowmanvillc. The brand new driving range is open daily. Plans for a mini-putt are on track for the end of June. An executive par-three golf course and quarryside recreation recreation area (complete with paddle boats) arc under construction. You can count on it when you shop with us! Find everything you need for any kind of do-it-yourself fix-it job around your home! When you shop at some other stores, they may be able to sell you the item you want, but they won't be able to tell you the best way to use it. Not here! No matter how large or small the job, we have the tools, materials, and staff with the know-how you need to help do it right the first time. Plus, we don't mark up the prices on items just to make us look good when we put them on sale. You always get our lowest price, every single day! PRESSURE TREATED SALE Cash & Carry LUMBER 2x4 $ .44/ft. 2x6 $ .69/ft. 2x8 ........... $ 1.04/ft. 2x10 $ 1.70/ft. 4x4 $ .98/ft. 6x6 $2.55/ft. MINI TIES 3x5-8' $4.49 ea. DECKING 5/4x6 $ .69/ft. FENCE BOARDS 1x6-5' 1 x 6 - 6' $1.95 $2.35 FENCE PICKETS 1x4-3' 1x4-4' $i.35 LATTICE - REGULAR 1 x 8 2x8 4x8 .. $2.25 $3.85 $6.98 POST SUPPORTS MET Posts DEK Foot ..... $8.99 $4.95 ORONO LUMBER LIMITED • Hardware • Power Tools • Paint • Building Materials • Lighting • Plumbing Fixtures • Cabinets » Electrical Supplies * Flooring 85 Station Street Orono 983-91671 ©j.p. üi M H m m ft T « « ■1*; i 9 A \ JÊÊ n U §m ÜÜ i IN A TRULY COMPETITIVE ENVIRONMENT consumers and businesses are always able to choose products or services that are most appropriate for them. Thai includes all accounting services. Yet lor 50 years the Public Accountants Council of Ontario has systematically suppressed choice by granting public accounting licences based on designation rather than mialilication.Thc absence of choice in Ontario has to end. Because not having a choice results in monopolistic practices that cost all of us. And threatens to keep Ontario stuck in the past. Certified General Accountants. 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